Restoration Field Specialist

If you are looking for a fast-paced, hands-on role where you can serve clients in their time of need while developing both operational and client-facing skills, then Entrusted may be your new work family!We are a family owned restoration company that helps people through water, mold, and fire damage situations. This is a cross-functional field role that combines client response responsibilities with hands-on mitigation work depending on business needs.Some weeks may focus heavily on responding to leads and helping clients through the sales process. Other weeks may involve more active mitigation and restoration work in the field. This role is designed for someone who is energized by variety and willing to support both client response and field mitigation operations depending on business needs.What would I be doing?As a Restoration Field Specialist, you will support both our business development and mitigation operations teams by serving clients throughout the restoration process.Responsibilities May IncludeResponding to warm leads by traveling to clients’ homes throughout our service territoryBuilding rapport with homeowners and asking thoughtful questions to understand their needsAssessing damage within the home and proposing restoration solutionsFollowing up with clients regarding questions, approvals, and project updatesAssessing, documenting, and communicating mitigation plansPerforming water, fire, and mold mitigation servicesRemoving damaged materials and extracting waterCarrying, setting up, monitoring, and removing drying equipmentDemolishing damaged portions of the property when necessaryCleaning and preparing homes for reconstructionCommunicating internally with team members to ensure excellent client serviceMaintaining a clean and professional appearance of vehicles, tools, and equipmentOther duties may be assigned based on operational needsWhat skills does it take to win?Strong work ethic and commitment to excellenceHigh integrity and trustworthinessHumble and teachable attitudeStrong communication and customer service skillsRelational and outgoing personalityAbility to adapt quickly based on business needsComfortable working both in client-facing and hands-on field environmentsDriven, dependable, and team orientedAbility to perform physical labor in varying job site conditionsWhat will I get paid?Compensation for this role includes a combination of a base starting around $50k, overtime opportunities, and performance-based incentives:Benefits Include401k retirement programHealth, dental, and vision insuranceCompany provided life insurance and short / long term disabilityPaid vacation, paid sick time, paid holidays, and paid paternity/maternity leaveCompany paid access to Dave Ramsey’s SmartDollar Financial programGym reimbursementCompany vehicle or vehicle stipend depending on role responsibilitiesTools, phone, and iPad providedOpportunities for advancement and professional development"Make an Impact" CultureWe are passionate about growing and making an impact together, which is why we are strongly committed to our core values.We value working hard because of how it positively affects others.We value integrity because doing the right thing regardless of who is watching is foundational to making a lasting impact.We value people because we are committed to a culture of care.We value development because we know our current team will drive the future growth of the business.Entrusted is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.