Floor Plan Audit (FPA) Coordinator

What this job involves:As a Floor Plan Audit (FPA) Coordinator at JLL, you'll play a vital hands-on role in ensuring the accuracy and quality of facility space data across our client portfolio. This position combines technical precision with client service excellence, where you'll conduct systematic floor plan inspections, maintain data integrity across multiple platforms, and identify opportunities for operational improvements. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and your meticulous attention to detail directly contributes to the reliable facility data our clients depend on for strategic decision-making. You'll serve as a key interface between clients, site teams, and operational stakeholders while maintaining compliance with service level agreements and quality standards. We believe the most effective teams are built when everyone is empowered to thrive, and this role offers the foundation to develop your expertise in facilities management while contributing to cost-saving innovations and continuous improvement initiatives across our operations.What your day-to-day will look like:Perform scheduled floor plan inspections and audits for all JLL-supported sites within your assigned scope, ensuring accuracy and completeness of facility space dataMaintain compliance with established KPI and SLA metrics, tracking performance and addressing any variances proactivelySubmit corrective work orders through appropriate systems for any defects, discrepancies, or maintenance issues identified during floor plan auditsPrepare and review daily operational reports for accuracy and completeness prior to submission to management and clientsMaintain and update JLL SharePoint sites, Workdocs, Corrigo, and other data management systems with current, accurate informationEnsure all required trainings are scheduled and completed on time to maintain compliance and prevent delinquenciesSupport compliance efforts for all JLL management audits, operations audits, and client quality reviewsIdentify and support IFM cost savings targets and operational innovations through process improvements and efficiency recommendationsAct as a professional interface with clients, visitors, and guests, maintaining a service-oriented approach and representing JLL's commitment to excellence. Required Qualifications:High school diploma or equivalent required2+ years of experience in facilities management, building operations, space planning, or related fieldStrong attention to detail with the ability to conduct thorough inspections and identify discrepancies in facility dataProficiency with Microsoft Office Suite including Excel, Word, and Outlook for reporting and documentationExperience using work order management systems, facility management software, or similar operational platformsExcellent organizational skills with the ability to manage multiple site locations and prioritize tasks effectivelyStrong written and verbal communication skills with a customer service orientationValid driver's license and reliable transportation to travel between client sites within assigned geographic area. Preferred Qualifications:Associate's or Bachelor's degreeExperience with SharePoint, Corrigo, or other facility management and data management platformsBackground in floor plan audits, space measurement, or CAD/architectural drawing reviewFamiliarity with BOMA standards, space measurement methodologies, or facility documentation best practicesKnowledge of building systems, construction terminology, and facility infrastructureExperience working in Integrated Facilities Management (IFM) or corporate real estate environmentsCertification in facilities management (FMP, CFM) or commitment to pursue professional developmentTrack record of conducting systematic floor plan inspections and maintaining data integrity across multiple platformsExperience identifying opportunities for operational improvements and cost savingsBackground serving as an interface between clients, site teams, and operational stakeholdersExperience maintaining compliance with service level agreements and quality standardsAbility to prepare and review operational reports for accuracy and completenessBackground supporting management audits, operations audits, and client quality reviews. Location: OnsiteAt JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion.