Intake Specialist

You're Not Just Answering Phones. You're Changing Lives.Every call that comes into Shegerian & Associates is someone reaching out for help — often scared, confused, and unsure if they have a case. You're the person who listens, evaluates, and gives them clarity. That's not an administrative job. That's advocacy from the first hello.We're California's premier plaintiff-side employment law firm, and we're looking for an Intake Specialist who brings equal parts heart and precision.What You'll DoBe the first voice potential clients hear — up to 6 phone evaluations daily with empathy, professionalism, and sharp case instinctsResearch claims, spot patterns, and draft concise internal memos that help attorneys move fast and decide smartKeep the firm's CRM, documents, and calendars immaculate — the behind-the-scenes work that makes everything else possibleCollaborate across teams and step in where needed, including supporting new-hire trainingWhat Makes You the OneYou lead with warmth but think like an analyst — you can connect with anyone and evaluate everythingYour organization is airtight and your follow-through is automaticYou communicate clearly in writing and in person, across every kind of personalityYou stay sharp when priorities shift and the pace picks upYou're proficient in MS Word, Excel, and practice management softwareSpanish fluency a strong plusWhy Shegerian & AssociatesYou won't find a more passionate, driven team. The work is meaningful, the standards are high, and the people around you will push you to be better. If you want a role where what you do every day actually matters — this is it.Requirements1 year of customer service experienceBenefitsWhat We Offer:Hourly pay: $26-$28 BOEWorkplace: RemoteIndustry-Leading Benefits:Firm pays 100% of premiums for dental and visionFirm pays 100% of all Silver-level medical plansFirm contributes approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing)$500 annual FSA contributionTime for Life: Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary), 40 hours sick pay, plus your birthday off as a fully paid dayIf this sounds like the work you've been looking for, we'd love to hear from you. Apply below — we review applications promptly.