Director, Program Manager - Remote in US
Overview:
As Director, Program Manager, you will lead large-scale IT services programs and develop high-performing teams to deliver measurable value for clients. You will partner with client executives to align programs with strategic objectives and technology roadmaps, while driving governance, risk management, and delivery excellence. This role combines strategic leadership with hands-on program delivery in a matrixed environment, emphasizing client success and continuous improvement. You will shape delivery approaches and mentor talent to build enduring capabilities. Compensation / Benefitsmedical, dental, and vision insurance with employer contributionflexible spending or health savings accountlife and AD&D insuranceshort and long-term disability coveragepaid time off 401k program with company match
Responsibilities:
- Lead large-scale IT services programs across multiple domains (Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, Managed Services)
- Develop and manage program plans, schedules, budgets, milestones, deliverables, and dependencies
- Coordinate cross-functional teams and stakeholders to achieve program objectives
- Act as primary liaison to client executives and delivery leaders, providing strategic guidance
- Establish governance, executive reporting, and risk/issue management
- Monitor performance, address risks and delivery challenges, implement corrective actions
- Align program strategies with client's mission and long-term technology roadmap
- Support enterprise change management and technology modernization initiatives
- Promote customer-centric delivery and continuous improvement
Key requirements:
10+ years leading large-scale IT programs or delivery initiatives across multiple workstreams 5+ years leading and developing program or delivery teamsProven program planning, governance, budgeting, scheduling, and delivery managementExperience leading cross-functional, matrixed teams and coordinating multiple workstreams Strong risk, issue, dependency, change, and escalation managementExperience partnering with executives and client stakeholders Experience hiring, mentoring, and developing high-performing teams Ability to develop executive presentations and governance communications Proficiency with program/project management methodologies, tools, and reporting processes Excellent communication, stakeholder management, facilitation, analytical and problem-solving skills Ability to manage competing priorities in complex programs
Preferred: healthcare experience; PMP, PgMP, Agile, Scrum certifications
Bachelor's degree or equivalent combination of education and experience Experience managing managed services programs and digital transformation initiatives Familiarity with multiple IT domains (Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, Service Management) Experience leading enterprise-wide, multi-functional technology programs Track record in continuous improvement and operational excellence Experience leading geographically dispersed teamsProven talent development and leadership-building capabilityleadership and people developmentstakeholder managementcommunication and presentationprogram and project management methodologiesgovernance and risk managementbudgeting and resource planning