Sr Service Technician

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.comPavion and our family of companies are seeking a talented and motivated Sr Service Technician to join our integration business unit.Primary Responsibilities:Serve in a direct customer facing role providing onsite support for various technical issuesProvide outstanding customer service to improve customer relationshipReceive and perform field service calls, installations and preventive maintenance on commercial equipmentDiagnoses various system issues to determine system state and identify required corrective actionTroubleshoot equipment malfunctions utilizing standard and specialized test equipmentRepair or replace worn, damaged or defective partsRequests replacement parts and work with end user once delivered to ensure the system is restored to operational statusProvides technical support and training to end usersManages workload using the service management ticketing systemAssists in the installation and configuration of various hardware and software components for new installations and/or service maintenance jobsMaintain service van inventory to effectively respond to customer calls for serviceMaintain vehicle and tools in good working orderCollaborates with management to identify process improvement areas, improve efficiency, workflows and processesComplies with all policies, procedures and standardsAccurately report activities related to work orders and timecard reporting for invoicing and trackingOccasional travel outside of the normal work area for service projectsShare knowledge and tips regarding to improve overall service with the rest of the teamMaintain competent understanding of CTSI services, products, and industry sectorsMeet or exceed individual goalsOther duties as assignedBasic Qualifications:High School Diploma or GED3-5 Years of Experience working in similar technical roleValid drivers license and acceptable driving recordFamiliarity with IP/Networking and comfortable navigating various OS evolutionsAV control programming experience Creston, Extron, AMX. Or ability to work with programmers to load updated Control Programming Files and test changes as necessarySolid understanding of SOW’s, blueprint drawing comprehension, schematics, and device installation best practicesPro Audio Experience, DSP, and Live Sound applicationsIP Video Based CertificationValid drivers license and acceptable driving recordPreferred Qualifications:Associates degreeIndustry certification(s)Basic computer skills, strong written and verbal communication, strong sense of customer serviceExperience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipmentDisclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.