Remote Senior Manager, Workforce Planning & Analytics

Grainger is seeking a Senior Manager, Workforce Planning to lead workforce planning, scheduling, real-time resource management, and contact center reporting. You will influence service level performance, cost-to-serve, and technology roadmaps while developing a high-performing WFM team. Join Grainger to drive forecasting accuracy, staffing flexibility, and analytics across a multi-site contact center, enabling resilient, scalable operations. #J-18808-Ljbffr