Group Reservations Coordinator

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and more* This role is remote; must be based in the following states: AZ, FL, or TN only *A Group Reservations Coordinator is responsible for the proper reservations processing of all contracted group room blocks. The Group Reservations Coordinator represents the properties and the Loews Hotels brand according to our “Four Diamond and More” standards. As the main point of contact for contracted groups rooming requirement/issues the position must “engage and delight” with a warm, professional and efficient manner. The Group Reservations Coordinator ensures that group contracted rooming requirements are met and that requirement/needs outside of the block are met or alternatives provided based on the needs of the hotel in achieving its financial goals. Group Reservations Coordinators have direct contact with key group personnel via phone and email. This position is also responsible for internal communication regarding group block status/issues/etc.Essential Functions and ResponsibilitiesReview Group turnovers from Sales Managers and make necessary adjustmentsAssign proper rooms as per contract and/or rooming listVerifies group ratesPut in sell messages for all groups and updates accordinglyEnforces and/or informs cutoff dates in a timely and professional mannerCreate group landing pages if necessaryCommunicate all special group needs to the CRO and Nor1 on a continuous basisCommunicates with group contacts via phone/email promptly, politely and in accordance with Loews Hotels “Four and More” service goalsAll email correspondence must be professional and follow Loews StandardsProvide technical assistance to Group contacts in relation to booking capabilities and delegate communicationWhen manual inputting is required, forwards all group rooming lists to CRO for data entry into ORSUtilizes interpersonal skills to communicate with group contacts regarding room block issues/concerns, cut-off dates, special needs/request, etcAnticipates group needs whenever possible and alerts groups in advance to sold out dates over group block or sold out pre and post dates to eliminate surprises at the time the rooming list is submittedRecognizes and manages group requests that fall outside of the contracted room block in a professional manner and informs Catering and/or Sales Manager responsibleProcesses all work completely and accuratelySends out cutoff dates and other relevant informationEnsures complete and accurate billing is established on every group reservationsProduces/updates/distributes weekly pick-up reportCompletes the Group post convention report and sends to Event Manager to be forwarded to SSC for all rooming list and call-in groupsParticipates in pick-up, resume and pre-cons as requiredHas an understanding of attrition and how it impacts group yield decisionsAlerts DOM/DOS/EM and Sales Managers as to possibility group will be in attritionSends out rooming lists to clientReviews group resumesCompletes all double check and review processes as appropriate to each groupProcesses VIP reservation sheets with special attention to accuracy as well as guest requests/needsProvides copies of suite reservations to Front Office (may not apply to every property)Tracks group pick-up performance for future referenceOversees and maintains group filing system to ensure group information is organized and easy to obtainOther duties/projects as assignedRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needs of the hotelRequired to attend all training sessions and meetingsAbility to perform “Physical Requirements” and “Mental Effort Requirements” as explained belowQualificationsMust be customer service oriented and have excellent hospitality skillsMust have excellent written and oral English communication skills and telephone etiquette skillsMust have excellent computer skills, Opera knowledge preferred and basic MS office softwareMust be organized and able to prioritize work loadMust be able to type 25 wpmPrevious Reservations/Front Desk experience preferredKnowledge of a second language an assetEducation: High School DiplomaExperience: 2 years hospitality experience