Account Manager

Customer Success ManagerLocation: Dallas, TX (Onsite)Who We are.ConnectedX is focused on Digital Transformation and Product Engineering Services, enabling clients achieve their business, operating and technology needs for the digital age. Our unique industry-based, consultative approach helps clients implement digital transformation initiatives. Headquartered in Dallas, Texas, U.S. ConnectedX is a preferred partner for leading Fortune 1000 enterprises and is consistently admired by the clients and employees across the globe.ConnectedX is where you want to be if you are passionate about creating value, chasing excellence, and looking for a launchpad to your career. Join now and become a part of the success story!!We are looking to hire a Customer Success ManagerWhat you will bringManagement Consulting, Customer Success, Account Management, Business Development, or another client-facing role• customer service or customer success position strongly preferred.• promoting value through customer experience.• Exceptional ability to communicate and foster positive business relationships.• Accountability and personal organization are essential.• complex, multi-divisional, multi-geographical customers and teams.• Ability to establish milestones and keep all team members on task.• Experience analyzing and optimizing the existing processes in the Customer Success department.• Deep understanding of customers concerns and thoughts regarding the use of services/resources, and the ability to troubleshoot as needed.• Passion for learning, team-player• Strong work-ethic and drive for career progressionWhat you will do• Engage with customers and establish clear goals and process to work• Assist customers as needed with setting up and navigating programs or software associated with a product or service• Being the trusted partner for the customer in understanding their needs and expectations• Experience in promoting the value of the services, resources and products with brand image and promoting value through customer experience• Assist in creating onboarding and offboarding process steps at customer organization, training courses and educational materials as needed for other team members of the department• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company