Customer Support Representative, Part-Time

Job Description:Answer questions over phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction Become a product expert, understanding deeply everything from Clair's signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role! Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space Work closely with a fantastic group of people invested in Clair's users and Clair's mission Requirements:2+ years of experience in a customer support role Tier 2 level support or tech space experience is a bonus! 1+ years experience using Zendesk. Excellent communication skills (written and verbal) in explaining tough concepts to customers An aptitude for numbers and math - our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers. A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them An excitement about joining an early startup in the fintech space and about learning all things EWA A team player, who is ready to work hard and achieve success with the small but mighty team at Clair Benefits:Medical, Dental, & Vision Coverage, with option to extend to your family Fully-paid parental leave Company-sponsored 401k, HSA, and FSA Unlimited vacation for salaried roles, generous PTO for hourly roles Work from home setup allowance Access to your earnings every day on Clair Company-sponsored short-term and long-term disability insurance