Customer Service - Return Agent - Roanoke Airport

OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.This position pays $17.50/ hour with the opportunity to earn monthly incentive pay bonuses up to $1,000 / month, and is located at the Roanoke - Blacksburg Regional Airport (ROA) - 5202 Aviation Dr. NW, Roanoke, VA 24012.We OfferPaid time offEmployee rental car discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentSchedule available: Sunday, Friday, Saturday from 7:00am-4:00pm and Monday, Thursday from 9:00am-6:00pmResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:Greet all customers using prescribed, appropriate dialogue as they arrive on the lotRemind customer to check for personal belongingsIdentify any items found in the vehicle with a unit number, date, time and turn into lost and foundAdvise and review rental charges; and provide an accurate receipt to the customerProvide information in a professional and courteous manner regarding transportation to the airport terminalThank customers using the prescribed dialogueInquire about service, satisfaction and document dissatisfactionDiscreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss reportUse of proper statement to determine if vehicle is being returned with full tank of gasComplete a service alert for any mechanical and or body damage communicated by the customers.Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot locationIdentify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot locationKeep lot organized for ease of access and traffic flowSeek to improve job performance through self-assessment, skill development, training and goal settingMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.High School Diploma or G.E.D. requiredMinimum of 1 year customer service or sales experience in a fast paced environmentMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points)No drug or alcohol related conviction on driving record in the past 3 years