Security Operations Manager

Operations Manager — Security Services YMW Security LLC | South Florida Position Summary Oversee daily field operations across our client portfolio, including private schools, synagogues, community centers, hotels, and residential properties. This role owns scheduling, staffing, officer performance, client relationships, and compliance. Reports directly to ownership. Key Responsibilities Daily Operations Manage day-to-day deployment of officers across all client sites Maintain full shift coverage; resolve call-offs, no-shows, and last-minute coverage gaps Conduct unannounced site inspections and post checks, including nights and weekends Enforce post orders at every site and update them as client needs change Serve as after-hours escalation point for incidents Hiring & Staffing Recruit, screen, and interview licensed security officers Verify licensing status, run background checks, and manage onboarding paperwork Build and maintain a bench of qualified officers to reduce coverage risk Manage schedules, timekeeping, and payroll submission accuracy Training & Development Deliver site-specific orientation and post order training before an officer's first shift Conduct ongoing training in access control, emergency response, evacuation procedures, de-escalation, and report writing Coach underperforming officers; document performance issues and handle discipline and termination Maintain training records for each officer Client Management Serve as primary operational contact for school administrators, synagogue leadership, and property managers Hold regular check-ins with each account; address concerns before they escalate Review incident reports and provide client-facing summaries Identify opportunities for additional coverage or service expansion Compliance & Documentation Ensure all officers hold current Florida Class D licenses, and Class G where armed posts require it Track license expirations and firearms qualification/requalification dates Maintain compliance with Florida Department of Agriculture and Consumer Services (FDACS) requirements Ensure incident reports, daily activity reports, and use-of-force documentation are complete and timely Required Qualifications Active Florida Class D Security Officer License Active Florida Class G Statewide Firearm License Minimum 3–5 years in security operations, with at least 2 years supervising officers Valid Florida driver's license and reliable vehicle (site inspections required) Clean background; must pass drug screening Proficiency with scheduling software, timekeeping systems, and Microsoft Office Availability for after-hours and weekend response Preferred Qualifications Experience with houses of worship, faith-based institutions, or K-12 school security Familiarity with security assessments and threat-vulnerability planning Bilingual (English/Spanish or English/Hebrew) Prior experience managing 25+ officers across multiple sites Class MB (Manager) license or eligibility to obtain Pay: $55,000.00 - $65,000.00 per year Work Location: On the road