Customer Relationship Management Specialist (Brookville)

VENDOR MANAGED INVENTORY (VMI) SPECIALISTIndustrial Distribution / Manufacturing Support | Brookville, PA & Surrounding AreasCompensation & Benefits:Base Salary: $45k-$50k (flexible for experienced background)Paid vehicle allowance and mileage reimbursementMedical, dental, and life insurance401(k) with company matchPaid time off (PTO), sick time, and paid holidays.Location: Work from home with customer visits with the greater Brookville, PA areaAbout the OpportunityWe are seeking a highly motivated and customer-focused Vendor Managed Inventory (VMI) Specialist to support multiple manufacturing and industrial customer accounts throughout the Brookville, PA region. This is an excellent opportunity for an organized, hands-on professional who thrives in a fast-paced manufacturing environment and enjoys building strong customer relationships while managing inventory operations. The VMI Specialist plays a critical role in ensuring customers maintain optimal inventory levels, operational efficiency, and uninterrupted production flow. This position combines inventory management, customer service, logistics coordination, and field-based account support within industrial and manufacturing facilities.About the CompanyJoin a highly respected, family-owned industrial distributor with more than 70 years of success supporting manufacturing and industrial customers throughout the Northeast. Known for its strong employee retention, customer-first culture, and long-standing industry relationships, the company has built a reputation as a trusted partner in industrial distribution, inventory management, and operational support. With 150+ employees across multiple regional locations, the organization delivers a comprehensive portfolio of industrial and MRO solutions including cutting tools, abrasives, safety products, packaging supplies, machinery, maintenance products, and inventory management programs. This is an excellent opportunity to join a stable, growth-oriented company that values teamwork, operational excellence, and long-term career development.Key ResponsibilitiesManage on-site Vendor Managed Inventory (VMI) and storeroom operations for manufacturing and industrial customersDeliver, receive, stock, replenish, and organize industrial products, tools, equipment, and MRO suppliesMonitor customer inventory levels and proactively coordinate replenishment to ensure uninterrupted operationsPerform cycle counts, inventory audits, and stock reconciliations to maintain high levels of inventory accuracyTrack and manage open orders, backorders, and delivery schedules to support customer satisfaction and on-time fulfillmentUtilize ERP systems, inventory management software, and Microsoft Office tools to maintain accurate inventory and reporting dataGenerate and distribute inventory reports, usage analysis, and replenishment documentation as requiredBuild strong relationships with customer personnel through consistent communication, responsiveness, and service supportMaintain clean, organized, and safe storeroom environments while following company and customer safety proceduresWork independently across multiple customer sites while effectively communicating operational updates, issues, and recommendations to leadershipQualificationsHigh school diploma or GED required; trade school or technical training preferredMinimum of 2 years of experience within manufacturing, industrial distribution, warehouse, inventory, or supply chain environmentsExperience with ERP systems, inventory control software, RF scanners, or warehouse management systems preferredStrong organizational, multitasking, and problem-solving skillsAbility to work independently with minimal supervision in customer-facing environmentsExcellent communication and interpersonal skills with a strong customer-service mindsetValid driver's license, clean driving record, and reliable transportation requiredAbility to lift materials and work within manufacturing environments including exposure to dust, oils, machinery, and industrial shop conditions