Technical Program Manager

DescriptionAbout SurePointSurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We’re passionate about building tools that reduce administrative work – so our customers can focus on what matters most: serving their clients.Job OverviewSurePoint Technologies is seeking an experienced Technical Program Manager to drive the successful completion of complex, cross-team initiatives through agile program leadership, transparent reporting, risk and dependency management, and hands-on coaching to improve how teams plan, collaborate, and deliver. This role blends technical fluency, business acumen, stakeholder leadership, and pragmatic agile project management to accelerate value creation, product/service quality, and business growth.Key ResponsibilitiesProgram & Delivery Leadership: Own program-level planning and coordinate cross-team execution without undermining team autonomy. Remove impediments and address organizational dysfunctions that hinder delivery.Stakeholder & Communication Management: Serve as primary point of contact for assigned efforts. Provide clear, consistent status reporting, lead stakeholder conversations on tradeoffs, and ensure decisions are recorded and communicated.Risk & Dependency Management: Proactively manage/mitigate/eliminate risks and cross-team dependencies. Support compliance and governance needs by advising teams and enabling lightweight, effective practices.Agile Coaching & Capability Building: Coach Product Owners, Engineering Managers/Leaders, and teams on effective agile planning, refinement, collaboration, and continuous improvement.Process Optimization & Enablement: Define, implement, and fine-tune processes, runbooks, and templates to enable self-service capabilities and drive repeatable, efficient execution.Portfolio Flow & Capacity: Assist leaders in managing the inflow of work. Improve flow metrics and predictability across the program.Qualifications5+ years of program/project management experience in software/technology environments, including cross-team delivery Strong understanding of software delivery fundamentals (SDLC, CI/CD concepts, environments, release coordination, incident/risk basics)Proven ability to produce executive-ready status reporting, convey business context, and facilitate decision making across stakeholdersDemonstrated experience applying agile project management practices in real-world situationsExperience coaching or mentoring teams to improve planning, execution, and continuous improvementExcellent facilitation skills for workshops and working sessionsStrong written communication and documentation habitsAdditional Qualifications That Are Nice To HaveAbility to work on-site 2-3 days out of the weekExperience with Atlassian (Jira, Confluence) administrationExperience building training programs, onboarding materials, or internal coaching communitiesExperience with multi-team scaling patternsOne or more relevant certifications from Project Management Institute (e.g., PMP, PMI-ACP), Scrum Alliance (e.g., A-CSM, CSPO, CSP-SM), or similarSuccess Metrics (For Internal Purpose)Delivery outcomes: Program goals met with clear definition of done and measurable value delivered, within expected constraints.Predictability & transparency: Stakeholders consistently understand status, risks, and likely outcomes; fewer surprises.Risk management effectiveness: Risks identified early, tracked visibly, and mitigated before becoming incidents.Flow & focus: Reduced work-in-progress and better alignment to capacity; fewer stalled initiatives due to unmanaged dependencies.Team enablement: Teams report fewer impediments, clearer decision pathways, and improved ability to self-organize.Continuous improvement: Observable improvement in collaboration, refinement readiness, quality practices, and "team ownership" behaviors over time.Stakeholder satisfaction: Strong partnership ratings from Product, Engineering, Security/Compliance, and leadership.At SurePoint, we know our people are our greatest strength. That’s why we offer a comprehensive total rewards package – and we’re always evolving our benefits to support employee needs at every stage of life and career.Benefits IncludeHealth Insurance (medical, dental, vision)Flexible Spending AccountsLife, Short-term and Long-term Disability Insurance (employer paid)Health Savings AccountsWellbeing Benefits401K (immediately vested, employer match)Paid Time Off (Flexible PTO, holidays)Employee Assistance ProgramSummer Flex FridaysTo learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.SurePoint is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, physical or mental disability, veteran status, medical condition, or any other classification protected by law.