Concierge

Essential Functions of the Job: Effectively communicates any problems and concerns to Management in a timely matter Acts as a liaison between the front desk of each department Ensures a welcoming patient and family environment and a positive patient experience Oversees proper scheduling including timeliness of evaluations and follow-ups, consistency of care and accuracy of appointments Answers phones in a friendly and courteous manner, records and distributes messages. Assist in the timely response to messages Manages voicemails and respond to phone calls received in a timely manner Receive and direct visitors to their appropriate area Offers assistance with tours and orientation to visitors, patients, physicians, and families in a concise, informative manner, keeping a courteous and positive tone Understands visitor’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the facility Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Respond to complaints and find the appropriate customer-oriented solution Uses interpersonal skills, such as patience and empathy, to make visitors feel at ease during their stay Navigate various computer software programs (Google Suite, Visitor Management Software, Restaurant Management Software, POS) *Luxury Hotel Exp. is Required*