Patient Services Inbound Call Team

DescriptionLove helping kids and families feel comfortable and confident about their smiles? Dinosaur Orthodontics is looking for friendly, patient, and dependable individuals to join our Patient Services Team.As a key part of our patient-centered, family-focused orthodontic practice, you’ll be the first voice parents and caregivers hear when they reach out. You’ll help guide families through their child’s orthodontic journey—from the initial consultation to ongoing treatment—while creating a warm, supportive, and stress-free experience every step of the way.No experience? No problem! We provide full training in scheduling, patient communication, workflows, and insurance basics—and you’ll be paid while you learn.What You’ll DoAnswer incoming calls with warmth, professionalism, and a family-friendly approachSchedule appointments Assist with general questions about treatment, insurance, payment plans, etcVerify basic insurance information Conduct outbound calls for appointment reminders, follow-ups, and unscheduled treatment outreachAccurately document patient interactions and maintain organized, up-to-date recordsCollaborate with clinical and business team members to ensure a smooth and positive experience for every patientWhat We’re Looking ForPositive, patient-centered attitude with a genuine passion for helping patientsFriendly, calm, and reassuring communication styleStrong phone skills and the ability to build trust and rapport quicklyAbility to multitask, stay organized, and maintain accuracy in a fast-paced environmentSelf-motivated, dependable, and results-focusedStrong attention to detail and ability to follow structured processesIntegrity, accountability, and a strong work ethicHigh School Diploma or GED required; pediatric, dental, or customer service experience is a plus but not requiredBenefitsFamily-owned practice with a supportive, fun, and team-oriented cultureHealth, Vision, and Dental Insurance401(k) with company matchBonus potential based on performancePaid Time Off and Employee Assistance ProgramCompany-sponsored events throughout the yearOn-the-job training and opportunities for advancementWhy Join UsMany of our successful team members come from childcare, education, retail, hospitality, or customer service backgrounds. If you enjoy helping kids and families, creating positive first impressions, and being part of a team that builds confident smiles early in life, you’ll be a great fit.Hourly Rate: $16.50 – $20.00Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment.