IT Services Engineer I

Position SummaryThe IT Services Engineer I will demonstrate strong troubleshooting skills, possess a passion for customer service, and maintain a true desire to deliver results with a sense of urgency, utilizing best practices, technical skills, technical experiences, common sense, and best judgment.Essential Duties & ResponsibilitiesAll areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":Provide IT generalist support to customers while building greater technical understanding and awareness.Document and resolve incoming service requests and alerts, including escalations and manufacturer support.Collaborate with colleagues to achieve superior customer service.Answer support phone calls on a daily basis.Increase responsiveness and implement permanent resolution of issues by identifying trends in service histories.Create and publish documentation in the knowledge base.Contribute to and maintain system, installation, and configuration standards and procedures.Share newly acquired information with peers to improve support team capabilities.Comply with internal security controls and procedures for Loffler and customers.Provide mentoring and training of other engineers.Monitor service boards and work service requests or route to appropriate team members.Approach technical issues with root cause discovery and resolution in mind.Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.Other related duties as assigned.Qualifications/RequirementsMinimum of threedays in officeStrong attention to detail and follow through skills.Excellent customer service, communication, and troubleshooting skills.Demonstrate excellence in time management and organizational skills.Confident, professional phone presence.Aptitude for creative and alternative solutions.Strong desire to learn, demonstrating independent initiative in seeking new knowledge.Strong team player.Good judgment and technical common sense.Proficient in workstation hardware, operating systems, and software.Basic understanding of networking.Beginner technical skills across a wide range of products within our product stack.Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.Education/ExperienceAssociate or Bachelor's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 1-2 years IT support experience.Associate or intermediate level technical certification(s) preferred.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Work ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High energy position dealing with clients on a daily basis.Requires occasional evening and/or weekend work for both scheduled and on-call activities.Ability to lift 40 pounds.For information on the physical demands of this job, see Human Resources.The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.Why Work for Us?Top WorkplaceCareer AdvancementEmployer Paid Life Insurance and DisabilityPaid Time Off, Volunteer Time, Holidays, Bereavement, and Parental LeaveBenefits Package including FSA, Medical, Dental, and Vision401K with Employer MatchTuition ReimbursementLoffler Core ValuesWhat Defines our Culture.Positive Attitude: Be Part of the Solution. Motivate Others. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Don't Fear Failure.Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right. Be Someone Others Can Trust and Count On. Honor Commitment.Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Challenge the Status Quo. Welcome Challenge. Be Committed to Operational Excellence.Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Every Interaction is an Opportunity to Exceed Expectations. Treat Others with Kindness and Respect. Best in Industry; Field Expert.Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Set Goals to Manage Yourself to Success.Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.