Patient Eligibility Coordinator

Full-time DescriptionAt the intersection of healthcare and human compassion is the role of the Patient Eligibility Coordinator - a position dedicated not just to process, but to purpose.We are currently seeking a committed individual to serve as a Patient Eligibility Coordinator, working directly within one of our partner hospital facilities. This is more than an administrative role; it is a hands-on opportunity to support patients at some of the most vulnerable moments in their lives. Many of the individuals you will meet are uninsured or underinsured, uncertain of how to access care, and overwhelmed by the complexities of our healthcare system. Your role will be to guide them with clarity, patience, and dignity through the process of obtaining coverage.The Patient Eligibility Coordinator serves as a knowledgeable and trusted resource, helping patients understand their options and navigate enrollment in federal and state assistance programs such as Medicaid, Medicare, and ACA Marketplace plans. Each interaction you have can change the trajectory of someone’s health journey.Success in this role requires more than administrative skill - it calls for a deep sense of empathy, a commitment to service, and a genuine interest in making healthcare accessible to all. As part of your day-to-day, you will collaborate closely with hospital teams, including Patient Access and Case Management departments, to ensure patients receive timely and coordinated care. You will also need to remain informed and adaptable, as the landscape of government healthcare programs continues to evolve.Key ResponsibilitiesAssist patients in understanding and applying for appropriate healthcare coverage programsGuide and support patients through the enrollment process for Medicaid, Medicare, and ACA Marketplace plansEducate patients on their options and eligibility based on program requirementsCollaborate closely with hospital Patient Access and Case Management teams to ensure continuity of careStay informed of updates and changes in healthcare programs and policiesMaintain accurate documentation and follow all compliance protocolsRequirementsQualificationsHigh school diploma or equivalent required; college coursework or degree in healthcare, social work, or a related field preferredStrong desire to help underserved populations and patients facing social determinants of healthExcellent communication and interpersonal skillsAbility to work independently and collaboratively in a fast-paced hospital environmentWillingness to learn and adapt to evolving healthcare programs and policiesPreferred ExperiencePrevious experience in healthcare eligibility, social work, patient advocacy, or hospital admissionsBilingual skills a plusWhy Join Us?Opportunity to make a meaningful impact in patients’ livesTraining provided with opportunities for growth and developmentCollaborative and mission-driven team environmentBenefits401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceWork Location: In personSalary Description $16.00 - $18.00 per hour