Remote Personal Account Manager

Are you detail-oriented, service-driven, and passionate about helping people feel secure? As a Personal Account Manager, you’ll be the trusted go-to for individuals and families who rely on us to protect what matters most.This role supports the ongoing service, renewal, and relationship management for a book of personal insurance clients located around the Gulf Coast. Ensuring they receive timely, accurate, and empathetic support throughout the life of their policies is the priority. You’ll work alongside Personal Risk Advisors (producers) and team leaders to deliver a seamless and positive client experience.Pyron Group’s purpose is to lighten the load and lift the spirit. We show up for our clients with clarity, care, and consistency. Every one of our account managers are key to making that promise real.Compensation & BenefitsWe make a significant investment into every team member by offering:Competitive salary based on experienceOptional new sales commission opportunityQuarterly bonus opportunitiesMedical, Dental, and Vision InsuranceHSA and FSA with employer contributions401(k) with employer matchingPaid Time Off and Paid HolidaysCompany-paid Life and Short-Term Disability InsuranceOptional Long-Term Disability and Supplemental Life InsuranceOpportunities for training, certification, and career advancementKey ResponsibilitiesPolicy Servicing & MaintenanceProcess day-to-day service requests such as endorsements, cancellations, reinstatements, and coverage verifications.Maintain accurate records in the agency management system (e.g., AMS360), ensuring documentation and activity logs are current and complete.Issue certificates of insurance, ID cards, evidence of insurance, and other policy documents.Renewal ManagementReview upcoming renewals for rate changes, risk changes, and retention strategy.Communicate with clients proactively to confirm needs and address concerns before renewal.Coordinate with producers on remarketing strategies and coverage reviews.Quoting & RemarketingRun comparative quotes across multiple carriers when appropriate.Identify opportunities for bundling, discounts, or improved coverage.Assist with quoting for cross-sold or newly added policies (e.g., umbrella, valuables, secondary homes).Client Support & CommunicationAct as the main point of contact for assigned clients, ensuring responsive and friendly service.Handle incoming calls, emails, and client requests with professionalism and empathy.Guide clients through billing questions, claims processes, or coverage explanations as needed.Carrier & Internal CoordinationWork effectively within carrier portals, underwriting platforms, and comparative raters.Maintain knowledge of carrier appetite, underwriting guidelines, and procedures.Collaborate with team members to balance workload, support cross-branch needs, and uphold team standards.Success MetricsClient retention rateRenewal processing accuracy and timelinessResponse time to client communicationsPositive feedback from clients and producersService workload efficiency and documentation qualityContribution to team goals and cultureQualificationsExperience in a personal lines insurance servicing role.Familiarity with coastal risks and underwriting guidelines.Active Property & Casualty license.Proficiency with agency management systems (AMS360 preferred) and carrier portals preferred.Strong communication, problem-solving, and organizational skillsAbility to work independently and as part of a collaborative teamAttention to detail and a commitment to client satisfactionAbout Pyron GroupPyron Group is more than an insurance agency—we’re a people-first organization committed to fostering ease, clarity, and connection in everything we do. We help our clients navigate life with confidence, and we support our teammates in building meaningful, sustainable careers. Our culture is rooted in empathy, simplicity, and joyful service—and we show up consistently for each other and our community.