Project Support Engineer

Company Description MicroAI delivers intelligence to industrial equipment, networks, and critical infrastructure, enabling teams to operate more efficiently and resolve issues faster. The company’s solutions unify fragmented operational data—from dashboards, alerts, tickets, and manuals—into actionable insights that are easier to access and use. MicroAI’s edge-native AI agents help teams monitor equipment health, detect faults, diagnose root causes, improve network visibility, strengthen security, and optimize performance. With Ask AI, users can interact with operational assets through natural language to understand changes, assess impact, review similar issues, and determine next steps. MicroAI supports industrial manufacturing, telecom, and data center teams with a simpler way to monitor, troubleshoot, and optimize mission-critical systems.Role Description The Project Support Engineer is a full-time, remote role responsible for supporting the delivery and maintenance of MicroAI solutions for customers. This role collaborates with project managers, engineers, and client stakeholders to track project status, document requirements, and assist with implementation activities. Day-to-day tasks include providing technical support for deployed solutions, troubleshooting configuration or integration issues, and analyzing system performance data to identify improvements. The Project Support Engineer will prepare project and support documentation, contribute to knowledge bases, and help coordinate communication across internal and external teams. The role also involves monitoring support queues, prioritizing requests, and ensuring timely, high-quality resolution aligned with customer expectations.QualificationsCandidates should possess strong project support skills, including task tracking, documentation, and coordination across technical and non-technical teams.Candidates should possess analytical skills for interpreting logs, performance metrics, and operational data to identify trends and root causes.Candidates should possess clear communication skills for collaborating with cross-functional teams and explaining technical information to diverse audiences.Candidates should possess technical support and troubleshooting skills for resolving configuration, integration, and operational issues in complex environments.Relevant qualifications include experience in industrial, telecom, or data center environments; familiarity with AI, networking, or monitoring tools; and proficiency with ticketing systems and documentation platforms.A bachelor’s degree in engineering, computer science, information technology, or a related field, or equivalent practical experience, is beneficial.Ability to work independently in a remote setting, manage multiple priorities, and maintain a customer-focused mindset.