Shift Supervisor

Shift SupervisorLead Customer Service Representative (Shift Leader)The Lead Customer Service Representative plays a key role in delivering exceptional customer experience while supporting store leadership. This position assists the Store Manager and Assistant Store Manager with daily operations and helps set the example for clean, friendly, and in-stock (CFI) standards.If you enjoy leading by example, working with people, and creating a fast, friendly "to-go" experience, this role is for you.Why Work at Coen?At Coen, our mission is simple: make our customers' lives easier with every visit. We live this mission through our Core Principles:Do the right thing, right now, every timeEmbrace changeCommunicate with honesty and transparencyRespect guests and teammatesTreat vendors as partnersHave a passion for winningMake a positive impact in our communitiesKey ResponsibilitiesDeliver outstanding customer service by greeting every guest, maintaining a friendly environment, and using suggestive selling techniquesSupport store leadership with daily operations and shift executionMaintain store cleanliness, including interior, exterior, and restroomsAssist with merchandising, stocking, displays, and inventory replenishmentOperate POS registers accurately and maintain proper cash accountabilityFollow loss prevention, safety, health, and sanitation standardsCommunicate food service needs with kitchen staff and managementTrain and support team members; cross-train in retail and food service operationsUphold company policies, pricing, signage, and age-restricted sales complianceRespond to customer concerns professionally and escalate as neededMaintain a professional appearance and positive attitudeReport safety concerns or incidents promptlyQualificationsHigh school diploma or GED (or equivalent experience)1 year of leadership experience preferred (retail, QSR, or convenience store experience a plus)Strong customer service and communication skillsAbility to multitask and prioritize in a fast-paced environmentComfortable using POS systems and store technologyTeam-oriented, flexible, and adaptable to changeReliable transportationMust pass a pre-employment background checkAvailability to work all shifts, weekends, and holidays as neededWhat We OfferCompetitive payFlexible schedulingGrowth and leadership opportunitiesPaid trainingTeam-oriented work environmentOpportunity to make an impact in your local communityApply today and help us deliver world-class convenience—one guest at a time.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.