Patient Account Representative

Patient Account RepresentativeContract till August 2026 with possible extensionOnsite in Chapel Hill, NC - Non-Negotiable Position SummaryThe Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience. Key ResponsibilitiesGreet and assist patients and visitors in a courteous and professional mannerAnswer incoming calls and direct inquiries to the appropriate department or team memberRespond to patient billing questions, explain statements, and provide basic account informationAccept and process patient payments; provide receipts and documentation as neededHandle incoming and outgoing mail, including scanning, sorting, and distributing faxesLog and track patient inquiries, correspondence, and documentation in accordance with office proceduresCollaborate with billing, clinical, and administrative staff to resolve patient account issuesMaintain confidentiality of patient information in compliance with HIPAA and institutional policiesEnsure desk and waiting area remain clean, organized, and professional QualificationsEducation & Experience:High school diploma or GED required1–2 years of experience in a healthcare, medical, dental, or customer service settingExperience with patient billing systems, insurance processes, and EHR/EMR systems preferredBackground in both dental and medical billing environments strongly preferredSkills & Competencies:Strong interpersonal and verbal communication skillsProfessional demeanor and commitment to providing excellent customer serviceAbility to manage multiple tasks and prioritize in a busy environmentProficient in Microsoft Office and comfortable working with databases and digital recordsDetail-oriented with strong problem-solving and organizational abilitiesKnowledge of HIPAA and patient confidentiality requirements