Operations Team Lead

About the jobCompany DescriptionUS Med-Equip (USME) is a leading provider of life-saving movable medical equipment and therapeutic surface rentals, trusted by top hospitals nationwide. The company is renowned for its commitment to delivering equipment within a two-hour-plus drive-time window, supported by 24/7 service and exceptional customer care. Recognized as an Inc. \"Power Partner\" and a \"Top Workplace,\" USME supports healthcare professionals with on-demand rentals, certified biomedical services, and asset management solutions to ensure patient-ready equipment at all times. USME plays a vital role in healthcare by delivering innovative solutions that support hospitals and their teams in providing outstanding patient care.Role DescriptionWe are seeking a full-time, on-site Team Lead - Operations Supervisor. We are looking for a high-accountability leader to run branch operations in a fast-paced healthcare logistics environment. This role is not about sitting behind a desk. It’s about owning performance, leading from the front, and building a team that delivers for hospitals and patients every single day.The Team Lead will oversee daily operations, ensuring efficiency in workflows, maintaining customer satisfaction, and managing team performance. Responsibilities include leading and mentoring a team, monitoring operational metrics, identifying opportunities for improvement, and ensuring adherence to company policies and procedures. The Team Lead will also be responsible for maintaining strong communication with team members and customers.What You Will Own:Delivery & Pickup SLA performanceInventory control and asset utilizationOVP and compliance completionWarehouse flow, fleet readiness, and safetyDaily execution discipline and accountabilityIf metrics slip, you fix it. If culture drifts, you correct it. If the team needs development, you coach it.What You Will Do:Lead and develop a team of CSRs and Senior CSRsDrive daily huddles and performance accountabilityPartner with Sales to ensure exceptional hospital serviceControl costs, overtime, and operational efficiencyBuild bench strength and future leadersWhat We Are Looking For:3–7+ years of operations leadership experienceExperience in logistics, medical device, healthcare services, or last-mile delivery preferredStrong performance management mindsetData-driven and comfortable owning KPIsHigh ownership mentality — no excuses, solutions onlyVeterans and candidates with prior military leadership experience are strongly encouraged to apply.What You Will Get:Competitive base salaryPerformance-based incentive opportunityHealthcare benefitsLeadership development pathReal opportunity to grow into multi-site or regional leadershipIf you’re the type of leader who wants to build something, not babysit something, this is your opportunity.Apply directly or message me for a conversation.To see what a day in the life of our team looks like, visit here:https://youtu.be/0BXENoq_zSY