Quality Support Officer

About This RoleQuality Support Officer – 6 Month Fixed Term ContractWho We AreTake a seat at Freedom, a company that's been shaping Australian homes for over 40 years. We're passionate about creating beautiful spaces and equally passionate about the people behind them.At Freedom, our Quality team plays an important role in ensuring our customers receive products and service that meet the highest standards. This is a hands-on, fast-paced role where no two days look the same, ideal for someone who enjoys problem-solving, administration and working collaboratively across multiple teams.This is an opportunity to join a supportive and dynamic environment where your attention to detail, organisation skills and customer-first mindset will make a genuine impact. This is a full-time 6-month fixed term contract based at our Kings Park Distribution Centre, working within a collaborative and supportive team environment.Why You'll Like Working HereWe've been certified a Great Place to Work in 2024, 2025 and 2026, reflecting our commitment to a supportive, inclusive and engaging workplace.You'll enjoy:25% staff discount across all Freedom products including sales pricesA collaborative and supportive team cultureExposure to a broad range of business functions across retail, customer care and distributionA modern and fast-paced working environmentOpportunities to learn and build valuable experience within a well-known Australian retail brandWhat You'll Be Working OnAs a Quality Support Officer, you'll support the wider Quality team across administration, reporting, customer resolutions and product quality processes.Your responsibilities will include:Supporting store requests, customer enquiries and transfer ordersCoordinating spare parts administration and tracking case updatesAssisting with reporting functions and reviewing information received from third partiesLiaising with technicians and internal stakeholders regarding customer casesSupporting Quality Control administration and data reportingAssisting with product quality projects and database updatesProviding administrative support to the wider Quality team as requiredExperience That Would Suit The RoleStrong organisational skills with high attention to detailIntermediate to advanced Microsoft Office skills, particularly ExcelAbility to manage competing priorities in a fast-paced environmentStrong communication and stakeholder management skillsA proactive and solutions-focused approachExperience within retail, furniture, warehousing or customer support environments will be highly regardedUnderstanding of Australian Consumer Law or product quality processes is advantageousHow To ApplyWe're excited to grow our team and would love to learn more about you. Click the apply button and submit your application along with your resume to take the first step in joining Freedom.Have a voice, make an impact, and find your seat at Freedom.