Program Management Senior Specialist - Growth Lab - Email (Hybrid)

Join Us!At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!The Program Management Senior Specialist is the glue that keeps all the elements of an email marketing campaign project together. They are well organized project managers, excellent communicators, proactive problem solvers and technical subject matter experts well versed in email marketing. They are the connective tissue between the business (product marketing managers), production project managers and development team. They ensure projects are well defined, and delivered on time and meet quality standards.The base salary range for this full-time position is $103,000 - $131,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.Position ResponsibilitiesPartner with product marketing managers (PMMs) in campaign ideation and intake document formulationCollaborate with PMMs during the campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline and the intricacies of email personalization and complex logicProvide strategic input on growth best practices, segmentation, and user journey optimization to help achieve campaign business goalsAct as a consultative partner, advising PMMs on how to translate business objectives into effective owned channel (i.e. email) strategiesGuide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production teamProject manage campaign development and deploymentKick off and strategically manage campaign development with offshore production team, provide guidance and answers to production team during the production process, manage production timelinesPrepare work orders for the production team and create project estimations for the PMM, managing the approval process for these estimatesCoordinate with Data Specialists to ensure that data requirements and inputs are fully aligned with HTML development and production process, as well as be a strategic partner between Data Specialists and offshore production teamConduct thorough quality assurance (QA) reviews on all deliverables against client specifications before releasing to the PMMCommunicate production progress to PMM, facilitate approval of simulations, proofs and prototypes, ensure any changes are implemented after prototype and proof reviewFlag issues that arise during the production process and proactively seek solutionsManage campaign deployment in Internal Growth tools, monitor campaign healthActively manage the Internal growth tool (i.e..Gamma) campaign deployments and proactively manage the campaign lifecycle (pause, activate, launch Gamma campaigns). GAMMA is Google’s internal email marketing platformBe the expert on Gamma campaigns under their managementMonitor campaign deployment health through Gamma reporting tools and internal tools. Where applicable, delegate monitoring to Data Specialists and email specialists acting as the accountable party for campaign health monitoring and error escalationConduct post-launch campaign performance analysis to derive engagement insights and identify areas for future improvementTroubleshoot and solve escalationsWhen issues arise on existing or newly deployed campaigns, proactively lead the resolution process by quickly identifying root causes, work closely with product marketing managers, production project managers, and the development teamDocument the issue in the form of a blameless post mortem, ensure alignment across stakeholders and facilitate process adjustments mitigating repetition of the issue in the future across the teamDrive innovation and thrive for excellenceProactively look for ways to improve the process to drive efficiency and reduce risk such as through implementing AI tools in the email creative or production processesKeep things organizedAttend regular scrums and stand ups, provide updates on project status and act as a collaborative business partner to the PMM leading the scrumEffectively and proficiently communicate with the offshore production team by setting up and leading weekly calls. Maintain internal project status trackers and post launch quality control sheets.Ensure accurate work progress tracking in AsanaMinimum QualificationsOverall 5+ years of experience in project management roles, coordinating projects across multiple organizations/cross functional teams Complex Email Campaign Management: 2-3 years of proven ability to manage high-complexity, interdependent email campaigns, anticipating risks across multiple systems and stakeholders to ensure strategic alignmentEmail Marketing Technology Proficiency: Advanced proficiency in primary email marketing technology tools (e.g., Marketo, Eloqua, Hubspot etc.) with the ability to learn and navigate independently across multiple platformsTechnical Proficiency (HTML): Basic understanding of web development, HTML/CSS & QA processes, with the ability to identify root causes, troubleshoot technical issues, and architect resilient solutions"Strategic Client Handling: Advanced client handling skills with a track record of acting as a strategic advisor, understanding scope and providing estimates that align with long-term business goalsData Analysis: Proficiency in data analysis tools to interpret performance results and recommend strategic improvements to stakeholdersCommunication: Strong, polished, and professional communication skills required for interacting with stakeholders and leading the production teamPreferred QualificationsUnderstanding of marketing operations, processes, business requirementsProactive and curious attitude, strong problem solving skillsFamiliarity using GenAI (generative AI) for email marketing content, production and optimizationComfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projectsBenefitsWe support you with competitive wages and with comprehensive health care including medical, dental and vision coverageWe support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimumsEmployees who work onsite can enjoy free meals and snacks, and fun onsite experiencesInformation collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.