Field Service Technician

Company Description:interScan provides quality, state-of-the-art document imaging solutions offering the newest and best technology to meet your most challenging needs. With a commitment to innovation and customer satisfaction, interScan aims to deliver solutions that streamline document management and improve business efficiency.Role Description:This is a full-time (with overnight and weekends) on-site role for a Field Service Technician located in Las Vegas, NV, for a large customer. We are looking for both night-shift and day-shift technicians. The Field Service Technician will be responsible for installing, maintaining, and repairing document scanners. Day-to-day tasks will include troubleshooting technical issues, performing routine maintenance, providing user training, and ensuring optimal equipment performance. The technician will also be required to travel to client sites and provide exceptional customer service.Daily Duties:Equipment Install, Maintenance & Repair: Conduct routine preventative maintenance, diagnose, and repair both hardware and software issues in high-speed document scanners.Inspections & Testing: Inspect and test scanners to identify areas for improvement and ensure optimal performance.Customer & Vendor Interaction: Professionally engage with clients and vendors to provide service updates, discuss technical issues, and offer guidance.Documentation: Accurately maintain detailed logs of repairs, maintenance tasks, and diagnostics.Efficiency & Accuracy: Perform all duties with an emphasis on efficiency and precision to minimize equipment downtime.QualificationsTechnical skills in installing, maintaining, and repairing document imaging equipment (min 5 years experience preferred)Proficiency in troubleshooting and resolving technical issuesCustomer service skills and experience in user trainingAbility to travel to client sites and work independentlyStrong communication skills, both written and verbalKnowledge of the latest technology in document imaging solutions is a plusHigh school diploma or equivalent; technical certification is preferredMore:interScan values our employees and promotes a positive work environment and company culture. We offer top-of-the-line healthcare benefits, 401 (k) matching, profit share, and paid time off. Salary for this position is based on experience, as well as industry and regional standards. We are willing to relocate the right person for this position.