Clubhouse Assistant / Barista - LA

Clubhouse Assistant / Barista - LAAt Rapha, we want to make cycling the most important sport in the world, by transforming the lives of millions. We are on a mission to create the world's greatest club through our Rapha Cycling Club (RCC).Our clubhouses have been created as meeting places for riders around the world. Located in vibrant cycling cities, you'll find these spaces stocked with the latest Rapha products, limited edition Clubhouse items, and a caf serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events, and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike. Our Clubhouses offer the ultimate Rapha in-store experience.The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and caf spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer's needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.Key Responsibilities:Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitorsSeamlessly move between all areas of the Clubhouse whilst delivering consistent world-class serviceDrive sales by effectively uncovering the customer's needs and presenting appropriate range solutionsProvide expert Rapha product knowledgeUnderstand the full caf offering and recommend menu items to customersMake great coffee for our customersCreate a friendly and welcoming environment, where the sport and culture of cycling can flourishCommunicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha's core values Passion, Determination, Creativity & CommunicationMaintain the highest Visual Merchandising and House-keeping standardsAssist in the planning and delivery of Clubhouse Rides and EventsAssist in the preparation of caf offerings to support the chef as requiredSupport the team and work together to create an inspiring and positive working environmentThe ideal Clubhouse Assistant will have the following skills and qualities:Experience in a luxury retail environmentPassionate about delivering legendary customer experiencesA proven track record of delivering results and the drive to exceed expectationsPersonable and friendly a good communicator that is approachable and engagingAbility to prioritise and demonstrate initiativeKnowledge of the Rapha brandAbility to work a mixture of morning, evenings, weekends and some holidaysInterested in cycling of any form or active sports is desirableAn interest in coffee/barista training would also be an advantageWe are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer:We offer all our employees a 50% apparel discount and a discount for family and friendsAn annual clothing allowanceFree membership to the Rapha Cycling ClubUnited Healthcare Package for Medical, Dental & Vision (80% Rapha, 20% Individual) based on a minimum requirement of 30 hours per weekEnhanced Parental Leave401K ProgramUp to 2 additional days paid time off to participate in a sportive or similar related cycling eventLocations: Los Angeles