Customer Support Specialist

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.Employer Industry: Software Development for Contractor ServicesWhy Consider This Job Opportunity Starting salary up to $44,000 per year, based on experienceMeaningful equity and benefits includedOpportunity for career growth and development within a fast-scaling support teamSupportive and inclusive work environment that values diverse backgroundsChance to make a real impact on customer satisfaction and product improvementEncouragement for continuous learning and innovationWhat To Expect (Job Responsibilities) Assist users through live chat, email, SMS, and WhatsApp to resolve inquiriesProvide solutions or workarounds for various customer issuesTroubleshoot product and user device-related problems, including partner integrationsDocument customer feedback for product and engineering teams to enhance offeringsContribute to the self-serve documentation for the customer knowledge baseWhat Is Required (Qualifications) Minimum of 1 year of experience in a customer-facing role (e.g., SaaS, technology, retail)Technical proficiency in troubleshooting techniques and best practicesExcellent verbal and written communication skills, with strong listening abilitiesStrong critical thinking skills to interpret and act on resources/informationA continuous growth mindset focused on learning and problem-solvingHow To Stand Out (Preferred Qualifications) Experience authoring tutorials and articles for knowledge basesFamiliarity with support platforms like Intercom, Help Scout, Zendesk, or SalesforceA knack for creativity and innovation in problem-solvingWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#J-18808-Ljbffr