Luxury Retail Receptionist

Who We AreAt Diamond Cellar, we believe in more than fine jewelry and timepieces — we believe in creating experiences that last a lifetime. For over 78 years, we have been a trusted name in luxury, known for our unmatched craftsmanship, and prestigious brand partners including Patek Philippe, Rolex, and David Yurman. We pride ourselves on delivering unparalleled customer service. Diamond Cellar is dedicated to our employees – we foster a supportive and fun working environment which has led to a loyal team of employees who have been with us for decades.What will you do as a Luxury Retail Receptionist?We are seeking a poised, professional, and service-driven Receptionist to be the first point of contact in our luxury retail store. This role is essential to creating a welcoming, refined, and memorable experience for every guest who walks through our doors. The ideal candidate has a warm presence, exceptional attention to detail, and a genuine passion for hospitality and customer service.Greet all customers promptly and warmly, setting the tone for an exceptional luxury experience.Operate the store entrance system and open the door to welcome customers into the building.Answer and professionally direct incoming phone calls in a timely and courteous manner.Serve as the initial point of contact and direct clients to the appropriate sales professionals or departments.Accurately enter and maintain customer information in the company system.Assist Store Directors with administrative tasks and special projects as needed.Ensure beverages, snacks, and refreshments are fully stocked, organized, and presented beautifully at all times.Maintain the overall appearance of the store, ensuring common areas are clean, polished, and guest-ready.Assist with opening and closing duties, including light preparation and end-of-day tasks.Support the sales team as needed to enhance the overall customer experience.Anticipate guest needs and provide thoughtful, proactive service.Uphold company standards, brand image, and luxury service expectations at all times.Other related duties as assigned.What are we looking for in a Luxury Retail Receptionist?Previous experience in reception, hospitality, or luxury retail preferredStrong communication and interpersonal skills, both in person and over the phoneProfessional appearance and demeanorMust be available to work on SaturdaysExcellent organizational skills and attention to detailAbility to multitask in a fast-paced, customer-focused environmentProficiency with basic computer systems and data entryWhy would you love working for Diamond Cellar?Medical, Dental, Vision coverage – Medical coverage starts day oneShort Term Disability & Long Term Disability coverage fully company paidEmployee DiscountCompany paid life insurance401(k) program with a company discretionary matchPaid Time OffWork-Life Balance – our stores are closed in the evenings and on SundayBonus ProgramOpportunity to work with the top brands in the luxury jewelry spaceBe a part of a passionate, loyal, dedicated teamIf you’re passionate about luxury and creating unforgettable experiences, apply today and become part of the Diamond Cellar family!Diamond Cellar is an Equal Opportunity Employer.All candidates must have the legal right to work in the United States.Selected candidate must be willing to undergo a background check and drug screening.