Dynamics 365 Field Service Deployment Lead

Dynamics 365 Field Service Deployment LeadRole Overview:The Dynamics 365 Field Service Deployment Lead is an individual contributor, contract role responsible for the on-site deployment, training, and go-live support of Microsoft Dynamics 365 Field Service.This role executes a structured deployment cadence of one site per week, ensuring each location is fully trained, operationally ready, and successfully transitioned to the platform. The Deployment Lead works directly with frontline technicians, dispatchers, and site leadership, serving as the primary on-site Dynamics 365 Field Service subject matter expert during each deployment.This position has no people management responsibilities and is fully focused on execution, enablement, troubleshooting, and adoption.90% travel is required to different sites across the US.Key ResponsibilitiesWeekly Site Deployment & Go-Live ExecutionExecute end-to-end on-site deployment of Dynamics 365 Field Service for one location per week.Lead site-level readiness activities, including: User and role access validationMobile device and application readinessData, configuration, and workflow verificationSupport go-live and hypercare during the deployment week to ensure operational stability.Act as the primary on-site escalation point for deployment-related issues.On-Site Training & EnablementDeliver hands-on, instructor-led training tailored to each site, including: Field Technicians - mobile app usage, work orders, inspections, offline scenariosDispatchers - scheduling, resource optimization, and work order managementSite Leadership - visibility, reporting, and adoption expectationsReinforce standardized workflows while addressing site-specific operational nuances.Validate user proficiency and readiness prior to site exit.Solution Execution & Continuous FeedbackApply defined Dynamics 365 Field Service configurations consistently and accurately across all sites.Validate integrations, workflows, and mobile performance in real-world, operational conditions.Capture field feedback, issues, and improvement opportunities and relay them to the central rollout team.Document site-level outcomes, risks, and lessons learned to inform subsequent deployments.Required QualificationsProven experience deploying Microsoft Dynamics 365 Field Service or comparable enterprise field service platforms.Strong background working directly with field service technicians and dispatch operations.Demonstrated success in on-site software deployment and training across distributed, multi-location environments.Ability to independently manage weekly site deployments with minimal oversight.Strong troubleshooting skills and comfort operating in live production environments.Excellent communication and facilitation skills across technical and non-technical audiences.Willingness and ability to travel weekly for the duration of the contract.Technical Skills & ExperienceDynamics 365 Field Service configuration and usageMobile workforce solutions (iOS / Android)Work Orders, Assets, Agreements, and InspectionsOffline mobile scenarios and device considerationsPower Platform familiarity (Power Apps / Power Automate) preferredREST API and integration awarenessGeneral understanding of cloud-based architectures (Microsoft Azure preferred)Preferred ExperienceParticipation in wave-based or site-by-site enterprise rolloutsExperience in fleet, transportation, utilities, or emergency servicesFamiliarity with change management in operational field environmentsExperience supporting standardized deployments across geographically diverse sites Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.     Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.