Customer Service Representative - State Farm Agent Team Member

Benefits: Health insurance Paid time off Vision insurance Position Overview Are you empathetic, driven, and passionate about building lasting relationships? Do you enjoy connecting with people and making a meaningful impact in your community? If so, working with a State Farm independent contractor agent could be the perfect opportunity for you! At our agency, you’ll have the chance to develop long-term relationships with clients, provide personalized insurance solutions, and grow your career in a supportive and process-driven environment. What Winning Looks Like 0‑90 Days Earn Oregon Property & Casualty (P&C) license (agency‑funded) Master our Story Brand‑based conversation flows Place first 25 bundled policies with 90 % retention 12 Months Hold P&C + Life/Health licenses; maintain 95 % renewal rate Consistently write 50 + new policies per month; exceed retention, cross‑sell, and client‑satisfaction KPIs Mentor new hires and qualify for Team Lead track Responsibilities Guide & Protect: uncover goals, frame solutions, and position our agency as the lifetime mentor in the client’s story Relationship Stewardship: run disciplined follow‑up cadences that deepen trust and surface life‑stage changes Growth Catalyst: cultivate referrals, community events, and AI‑assisted list mining—no robo‑dial scripts Process Champion: follow our Quote Accountability Engine, CRM, and automations so nothing falls through the cracks Team Collaborator: work shoulder‑to‑shoulder with a bilingual, service‑obsessed crew that puts relationships first MUST‑HAVES Fluent Spanish & English (spoken and written) Empathetic “people‑first, product‑second” mindset with the courage to ask for the business Comfort with structured workflows and AI‑enabled tools (CRM, scripting, N8N) Detail discipline—licenses, follow‑ups, and compliance always on point Ability to secure Oregon P&C license within 30 days and Life/Health within 120 days (we pay fees & coaching) As an Agent Team Member, you will receive... Comprehensive Benefits: Base Pay: $45,000 – $60,000 Performance Bonus: up to $30,000 tied to production & retention Year‑1 Total Target: $75,000 – $90,000 Simple IRA with 3 % employer match 75 % paid Health / Vision (employee) 6 PTO days + 7 holidays from day one Flexible start/end times to honor family commitments Company‑funded professional development & State Farm coursework Why Join Us? At our agency, we pride ourselves on building meaningful connections—not only with our clients but within our team. We are a small, family-oriented group that values camaraderie and community involvement. You’ll have the opportunity to make a real difference in the lives of our bilingual community members while advancing your career in a supportive and growth-focused workplace. Join Our Team! Take the next step in your career and join a team that makes a difference in our bilingual community. If you’re motivated, empathetic, and ready to grow, please complete our application. We can’t wait to meet you and discuss how you can contribute to our team! LEGAL & EEO STATEMENTS “This position is with a State Farm independent contractor agent, not State Farm Mutual Automobile Insurance Company or its affiliates. Employees of State Farm agents must obtain appropriate licensing and are not employees of State Farm.”