Chief of Staff

Role OverviewThe Chief of Staff at Fidelio is a senior, high-impact role that serves as an extension of executive leadership. This individual is responsible for driving execution across the company’s most important priorities, bringing structure to complex initiatives, and ensuring alignment across teams.This role is designed for an operator who thrives in a lean environment, is comfortable with ambiguity, and can move seamlessly between strategic planning and hands-on execution. The Chief of Staff helps leadership stay focused on what matters most while ensuring that decisions turn into action.Core ResponsibilitiesExecutive & Strategic SupportPartner closely with executive leadership to define priorities, objectives, and execution plansTranslate strategic goals into clear initiatives with timelines, ownership, and accountabilityPrepare leadership for key meetings, presentations, and decision-making forumsTrack progress against company goals and proactively surface risks, blockers, and dependenciesOperational ExecutionDrive execution of cross-functional initiatives across sales, underwriting, client services, provider relations, operations, and technologyEstablish structure around workflows, internal processes, and operating rhythmsIdentify inefficiencies and implement practical improvements that increase speed and clarityEnsure consistent follow-through on leadership decisions and commitmentsCross-Functional CoordinationServe as a central point of coordination across departmentsAlign stakeholders, clarify responsibilities, and keep initiatives moving forwardImprove internal communication to ensure teams understand priorities and expectationsStep in to resolve issues when work stalls or ownership is unclearProject & Initiative ManagementOwn high-priority projects from planning through executionBuild and maintain project plans, timelines, and status reportingCoordinate internal teams and external partners as neededEnsure initiatives stay on scope, on time, and aligned with Fidelio’s business objectivesReporting, Data & InsightDevelop concise reporting for leadership on operational performance and strategic initiativesAnalyze data to support decision-making across the organizationQualifications5+ years of experience in operations, strategy, consulting, insurance, healthcare, or a related fieldExperience working closely with senior executives or leadership teamsStrong understanding of how organizations operate in practice, not just in theoryAbility to manage multiple priorities in a fast-paced, lean environmentExcellent written and verbal communication skillsHigh judgment, discretion, and comfort handling sensitive informationSelf-directed, hands-on operator with a low-ego, solutions-oriented mindsetWhy FidelioFidelio is a growing, relationship-driven dental insurance company focused on delivering dependable, affordable, and responsive coverage. This role offers direct exposure to executive leadership, meaningful influence over how the company operates, and the opportunity to shape the next phase of Fidelio’s growth.