Owner-Operator Advisor - Training and Continuing Education

Location: Onsite in Carnesville, GASchedule: Monday - Friday, 8am-5pmSalaried ExemptWhat work will you perform?As an Owner-Operator Support & Success Specialist, you will play a vital role in supporting Landstar's Owner-Operators (Business Capacity Owners or BCOs). In this position, you will help establish clear revenue expectations, resolve operational questions and concerns, and conduct thorough post-orientation follow-ups to ensure ongoing success. You will collaborate closely with BCO Advisors, maintain accurate records in iSeries 400, and facilitate effective communication between BCOs, their advisors, CABS (Continued Awareness of Business and Safety) Coordinators, and Landstar Agents.Essential Responsibilities:Establish revenue expectations and provide solutions to operational questions or concerns.Conduct post-orientation follow-ups to assess and support ongoing BCO needs.Facilitate communication between new BCOs/Operators, advisors, CABS, and agents; assist with issue resolution.Update contractor, tractor, and operator records in iSeries 400 and maintain accurate documentation.Recommend improvements to orientation/CABS programs and serve as backup for Orientation and CABS Coordinators, including classroom instruction, contract renewals, hazmat recertification, and issuing ELDs.Educate BCOs on key Landstar tools and resources, including LandstarOnline, Load Alerts, Lane Match, IVR cards, Profit & Loss tools, and business success applications.Handle incoming calls and visits, participate in weekly orientation retention calls, and assist with safety meetings (occasionally after business hours).Facilitate problem resolution between agents and BCOs and perform Hours-of-Service reviews as needed.Support the driver simulator program and assist with special projects or other assignments as requiredMinimum Experience and Qualifications:High school diploma or GED1 year of customer support, transportation experience, or a combination of thereofPreferred Experience and Qualifications:1 year of leadership experience1 year experience Owner Operator supportKnowledge, Skills, and Abilities:Exceptional organizational skills and the ability to motivate and engage othersAbility to work effectively in a complex, fast-paced, and occasionally high-pressure environmentProficiency in data entry, iSeries 400, internet navigation, and Microsoft Office applicationsWorking knowledge of Word, Excel, and PowerPointExcellent verbal and written communication skillsStrong multitasking and time-management abilities; able to work with minimal supervisionAbility to lift or move 25-50 lbs.