Office Manager - Customer Service & Scheduling

Ace Handyman Services is Hiring an Office Manager / Scheduling Coordinator!Location: North Seattle, WA (On-site)Schedule: Full-Time Monday-Friday Daytime Hours (No nights or weekends)Employment Type: Full-TimePay Rate: $75,000 - $85,000/yearOverviewAce Handyman Services North Seattle is seeking an organized, customer-focused Office Manager / Scheduling Coordinator to support daily operations, manage scheduling, and deliver an exceptional customer experience.This role is critical to ensuring smooth coordination between customers and field teams. You will handle inbound calls, guide customers to the right services, and manage scheduling for multiple craftsmen. This is not a cold-calling role-customers are already reaching out for help.If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in organization and communication, this is an excellent opportunity to join a growing, service-driven team.ResponsibilitiesAnswer inbound customer calls with professionalism and urgencyGuide customers to appropriate services and convert inquiries into booked appointmentsCoordinate and manage schedules for multiple craftsmen and service requestsMaintain clear communication with customers regarding timing and next stepsSupport field staff to ensure smooth day-to-day operationsAssist with administrative tasks including light accounts receivable and collections follow-upDeliver a high-quality, customer-focused experience from first contact through job completionRequirementsMust HaveLocated within commuting distance of North Seattle office3+ years of experience handling inbound customer calls and booking servicesExperience with scheduling, dispatching, or coordinating multiple appointments in a fast-paced environmentStrong communication skills, professionalism, and customer-focused mindsetNice to HaveExperience with ServiceTitan or similar dispatch/scheduling softwareBackground in home services, trades, construction, or service-based industriesExperience with accounts receivable, collections, or customer follow-upBenefitsPaid Time Off (PTO)Paid Holidays401(k) Retirement PlanHealth InsuranceDental InsuranceVision InsuranceOn-the-Job TrainingNo Weekend WorkGrowth OpportunitiesPay ReviewsFamily Business Environment