Guest Services Team Lead (ACWORTH)

Overview:This position provides fast, friendly, and welcoming service to guests at the park entrance. Responsibilities include selling, scanning, and validating tickets and season passes at park turnstiles, as well as assisting with season pass processing. Admissions Leadership will provide support and oversight for Admissions Operations.This position will also assist with handling guest concerns, processing mobile and credit/debit payments, selling appropriate park admission media, and distributing tickets and related media as needed. Team members interact daily with guests, fellow team members, leads, and supervisors.The role requires working both indoors and outdoors, often in close proximity to others, and the ability to perform duties in various weather conditions for extended periods.What's In It For YouFree tickets for your family & friends!Promotion opportunities!Scholarship opportunities!Exclusive employee parties, events, giveaways, discounts, and more!Free access to Atlanta area attractions and other regional theme parks!Job and Career Building SkillsFlexible schedulingYou will have the opportunity to apply to interview for the following positions:Lead or SupervisorResponsibilities:ACTIVITIES INCLUDE:Sell tickets, season passes and season parking to Guests entering the park.Accurately scanning tickets and season passes to allow Guests through the entry gate.Process season passes.Friendly Guest interaction.Maintain Six Flags' Guest First Standards.Handle all guest requests for the processing of Season Passes and Membership ID CardsOperate a computer with picture-taking ability.Ensure a safe and clean work area.Answer guest questions and give proper guidance.Ensure guest safety and satisfaction during their stay at Six Flags.Resolve Guest concerns that may arise dailyEnsure standards of performance for all areas within their responsibilities are met.Respond to any emergency in the area and maintain control until an area supervisor arrives.Ensure that image, cleanliness, and courtesy standards requirements are met.Other duties as assigned.Pay Rate: $10.50-$13.50/hr.Qualifications:REQUIREMENTS:Must be at least 16 years of age.Communicate effectively in the English language, including the ability to read, speak, and understand the English language.Ability to motivate with excellent leadership skillsMust possess an enthusiastic and positive attitude and enjoy working with people.Excellent team player.Good communication skills.Must show initiative, patience, and dependability.Flexible schedule required nights, weekends, and holidaysMust possess good problem-solving skills.React well in stressful and emergency situations.ADDITIONAL PREFERRED QUALIFICATIONS:BilingualPossess excellent communication skills.Work efficiently in a fast-paced environment.Be safety conscious.Be willing to actively engage guests.PHYSICAL REQUIREMENTS:Continued sitting, standing, and bending; frequent kneeling.Stand/walk for up to 6 hours at a time and as many as 8 hoursLift and carry 25 lbs. over 25 feet over various surfaces; lift and lower 5 lbs. above shoulder level.