Customer Quality Engineer - Power BU

We are currently seeking a Quality Engineer to join our team located in Etters,PA. This critical role will report directly to the Global Operations Manager,Power Solutions.* -------------------------------------------------------------------------------Role PurposeThe Quality Engineer will serve as the primary liaison between customers andAmphenol Power solution group for all quality-related matters. This role focuseson managing customer complaints, conducting onsite visits, coordinating withthird-party service providers for sorting, inspection, and rework, and ensuringcompliance with customer and regulatory quality standards. The position requiresstrong critical thinking skills, excellent communication abilities, and awillingness to travel as needed.* -------------------------------------------------------------------------------Key ResponsibilitiesCustomer Support & CommunicationFunction as the Single Point of Contact (SPOC) for customer quality issues.Lead customer communication related to non-conformances, field returns,reliability concerns, and process deviations.Participate in customer visits, audits, and meetings to review qualityperformance and address issues.Complaint Management & Corrective ActionsInvestigate customer complaints and coordinate containment actions withthird-party service providers.Analyze quality failures, identify root causes, and implement correctiveactions using 8D methodology.Conduct root cause analysis and implement robust corrective actions usingstructured problem-solving tools (8D, Fishbone, 5-Why, FMEA, DOE).Oversee sorting, rework, and verification activities performed by externalpartners.Quality Planning & DocumentationDefine and implement quality plans to ensure customer requirements are met.Maintain and update quality documentation, including complaint reports,audits, and corrective action reports.Support APQP/PPAP deliverables for new product introductions, engineeringchanges, and customer approvals.Metrics & ReportingTrack and report quality metrics (defect rates, customer returns, warrantyclaims, COPQ) to internal stakeholders.Measure customer satisfaction and use feedback to drive improvements.Provide dashboards and performance summaries to operations, leadership, andglobal teams.Training & CollaborationProvide guidance on quality standards and best practices for internal teamsand suppliers.Work closely with global operations, engineering and production teams toensure alignment on quality expectations.Drive continuous improvement initiatives aimed at reducing internal defects,improving First Pass Yield (FPY), and enhancing process capability.Collaborate with design and manufacturing engineering teams to review PFMEA,control plans, and validation plans.Travel & CoordinationTravel to customer sites to investigate complaints and resolve issues.Coordinate with third-party companies for sorting, rework, and containmentactivities.* -------------------------------------------------------------------------------Qualifications & ExperienceEducation:BS in Mechanical/Industrial Engineering or EquivalentExperience:5-8 years in manufacturing or related industryPreferred background: Injection Molding, Stamping Process, and AssemblyProcess (connectors/wiring harness)Experience in customer handling and managing quality issues.Direct experience with measuring instruments, inspection tools, and testingequipment* -------------------------------------------------------------------------------Skills & CompetenciesKnowledge/training in QC toolsProficiency with Core Tools: APQP, PPAP, FMEA, MSA, SPCExpertise in 8D reporting and problem-solving techniquesAwareness/training in ISO 9001, IATF 16949, VDA standardsStrong decision-making, team building, and communication skillsExcellent presentation skillsProficiency in statistical analysis software (e.g., Minitab) with theability to perform advanced data analysis is a plus.Knowledge of connector-level environmental and electrical testing methods isa plus.Other Requirements:Ability to travel to customer sites within the US and Mexico on a shortnotice.