Commercial Lines Customer Service Agent

Job Overview Our office is looking for a licensed Customer Service Agent, experienced in account management and customer service for various Commercial Lines and Personal Lines products. We are also open to considering those not yet licensed and prepared to succeed in the licensing process. Prime candidates should be organized, conscientious, confident and outgoing, with excellent communication skills. Our Agency culture encourages our associates to develop valued relationships with our customers and always strive to exceed their expectations of professionalism and service. First Insurance Group utilizes the AMS360 management system, Zywave Broker Briefcase, and Agency Revolution products. This is a full-time position, and compensation will be adjusted based on experience and training with our various insurance technology platforms. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Flex Time off Disability Insurance Requirements P & C license preferred but not required Organized Excellent communication skills Multi-tasker Excellent phone and interpersonal skills Full-time position, ability to work from 8 to 5 weekdays, with 1-hour lunch Responsibilities Works with Producers on Commercial Lines and Personal Lines Accounts Customer interaction via phone and email Following daily activities in AMS360 Following expiration list Teamwork and accountability About Us Since opening in 1928, First Insurance Group, Inc. has grown to service the needs of over 5,000 families and 3,000 businesses in the central and southern Indiana area. Our results depend on years of listening to our clients and working with them to develop an insurance plan that will help them cover all of their needs and challenges. We take our approach to helping people seriously insuring that every client gets the satisfaction knowing their lives are protected from the work we do. At FIG we take the time to understand what our clients unique challenges are understanding that every family and business have different and specific challenges that can arise. Our relationship with these individuals is what drives this business. The relationship that we have with our clients only grows throughout time and with our business structure we take those relationships and turn them into bonds that can last a lifetime.