Credentialing Support Specialist - 3024-16

DNI is looking to employ a Credentialing Support Specialist to assist the CDC's Security Service Office/Personnel Security Branch. This team is tasked with evaluating and making initial and final decisions regarding the suitability and fitness of individuals applying for positions within the federal government.The candidate shall successfully integrate and coordinate all activity needed to execute the requirements. The candidate shall manage the timeliness, completeness, and quality of problem identification. The candidate shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The candidate shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel. Under these requirements, Contract personnel should be able to provide a high level of customer service to customers, always demonstrating courtesy and efficiency.Due to the sensitive nature of the work of this office, Contractors supporting this requirement must be reliable, trustworthy, and meet several other minimum standards, as indicated below. The candidate shall ensure that contract personnel security assistants have the necessary background, knowledge, and experience:RequirementsThe Candidate shall provide the following PIV Credential HSPD-12 Enrollment and Issuance Registration services.The tasks fall in three functional areas, Enrollment, Issuance, and Card Maintenance:Enrollment:Review card credential request formsEnter card credential request forms information into Smartcard Management SystemCapture Photo of each applicantPerform fingerprinting processing for each applicant, if necessaryCapture biometrics (fingerprints) for each applicantReview Identity Proofing documentsComplete verification for non-US CitizensValidate CDC's Information Technology Services Office Certificate Update InformationIssuance:Issue Credential PIVVerify biometricsVerify Active Account in People Processing requirementsVerify in People Processing background investigation and fingerprints are clearedValidate Safety and Security Awareness Training (SAT) VerificationCard Maintenance:Complete PIV pin resetsTroubleshoot PIV card issuesReplace damaged cardsAssess physical access capability on PIVProcess PIV requests received through the Cardkey office mailboxUpdate PIV Public Key Infrastructure (PKI) certificatesPrint PIV cardsReports: The vendor shall create the following reports:Monthly report of activities completed by each registrar to include enrollments, issuance, maintenance, and cards returned to CDC. This content should be part of MSR 4.1.3Weekly report that describes troubleshooting activities to include issues encountered by each registrar and status of resolution for enrollments, issuance, maintenance, and cards returned to CDC PIV card issuesQualificationsMeet minimum FIPS 201 requirements to receive an HSPD-12 PIV credentialHave a completed Tier 2 background investigation on file with a favorable suitability determinationA minimum of a High School DiplomaOne (1) to three (3) years of experience in administrative, general office, or personnel suitability/security or a comparable disciplineA working knowledge of personnel suitability/security theories, techniques, and practicesKnowledge of applicable Executive Orders (E.O.s), Code of Federal Regulations (CFRs), Security Policy Board regulations, and other regulations relating to the Personnel Suitability/Security ProgramExcellent skills in writing, customer service, time management, and communication skillsFollow privacy and protection issues related to Personally Identifiable InformationBe familiar with quality requirements of fingerprinting and be able to operate electronic fingerprint systems (CDC will provide on the job training of specific systems)Working knowledge of Microsoft Office applications, including PowerPoint, Excel, and WordWithin three days of reporting for work on this contract, support personnel should:Successfully complete CDC's Security Awareness TrainingRead the HSPD-12 and Personnel Security Functional Office PoliciesSuccessfully complete CDC's Safety Survival Skills Level I TrainingBe issued an HHS Smartcard PIV Credential by the CDCRead and become sufficiently knowledgeable of the CDC's In/Out processing Policy, Memorandum dated November 2011: Pre-employment Suitability Procedures and CDC for Personnel Security and Suitability Policy, and the HSPD-12 Credentialing PolicyBe a U.S. citizenBenefitsCovers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, DentalMatching 401KShort- and Long-Term DisabilityPet InsuranceProfessional Development/Education ReimbursementParking and Transit Benefits for NY, NJ, ATL, and DC Metro areasOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.