Bilingual Court Collections Representative (On-Site)

ViaPlus Job OpportunityViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.Major Duties And ResponsibilitiesInclude the following. Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.Analyze records relating to individuals who enter preliminary court (pre-court) statusAssemble pertinent information as gathered during data analysis. Information can be assembled in hard copy or soft copy formatReview findings with operational management or one or more members of Toll Authorities on whose behalf Toll collectsEnsure that all evidence packets assembled and submitted for the prosecution at one or more county courts meet all prosecutorial requirementsMonitor payment activity of all Toll Road violators and report to management if payments are not made by due datesUpdate database and records with additional information provided by Toll Road violators during the pre-court collection processComplete workloads according to defined procedures, at the level of quality required, and within the timeframes required by the manuals of Standards of Operating Procedures (SOP)Other job duties/responsibilities as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Demonstrated ability to work independently and effectively meet deadlinesDetail-oriented and strong organizational skillsExcellent decision-making and problem-solving skillsStrong analytical skillsAbility to navigate easily between multiple systems while executing job tasksAbility to interpret data and formulate action plans based on analysisCall center, data entry, banking, collectionsEducation And/Or ExperienceHigh school diploma/GED/ equivalentOne (1) Three (3) years previous working in a professional office environmentStrong ability to operate within a Windows-based computer environment, including Excel, Word and MS Outlook. Knowledge of Microsoft Access and SQL a plusStrong interpersonal (written and verbal) communication skillsSupervisory ResponsibilitiesThere are no supervisory responsibilities in this position.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.