Technical Field Specialist

About the RoleJoin the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments-including cars, buses, trains, and planes. You'll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.Key ResponsibilitiesConfigure devices (IOS, accounts, apps, connectivity) to spec and ensure they're ready for field deploymentTrack inventory and stage equipment for upcoming field sessionsField Sessions (In the Vehicle):Travel to designated locations and transport modes (cars, buses, trains, planes)Run ~90minute test sessions on mobile/wearable tech in motionMonitor device functionality, connectivity, and data flow; troubleshoot issues on-siteCapture logs, escalate defects, and keep operations running smoothlyPost-Test Wrap-Up:Verify that collected data has synced with backend systemsProduce session documentation: results, app issues, logs, and downtimeSuggest improvements to testing workflowsRequirementsBachelor's degree, or 2-3 years of hands-on technical support/testing experienceAt least 1 year of QA testing or support experience with mobile apps/devicesProficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)Excellent written and verbal communication-able to collaborate with cross-functional teamsReliable travel capability with a valid driver's license and ability to use multiple transport modesHigh responsibility, flexibility, confidentiality mindset, and strong interest in techClean driving record and criminal backgroundWhy Join?Work on the cutting edge of mobile and location-based techGain diverse field experience across different transport modesCollaborate with industry-leading engineers and project managers