Program Manager - PMO

Job TypeFull-timeDescriptionAbout Vervent:As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service.OverviewAt Vervent, the PMO Program Manager provides an effective mechanism for controlling the strategic, financial, and operational risks of a group of related projects and tickets. A program is a collection of projects and tickets that aim to achieve similar enterprise objectives. These projects and tickets come together in a way to achieve Vervent’s business goals. The projects within a program are managed separately by project managers with different reporting structures. The goal of program management is to enable strategic execution by organizing people and teams across departments to work towards a shared purpose. Program management focuses on strategic planning, continuous improvement, and value realization. It ensures sets of projects are aligned to Vervent strategies and resources are optimized across the organization with minimal conflicts, delays, or budget issues. This position is Hybrid.RequiredOur ideal candidate is excited to become a part of a talented, fast-growing team and must display these three top (required) skills:Strong Project Management and Project Manager expertise, in the Financial Services (preferably in loan, lease and/or credit card industry)Solid Leadership and Confident CommunicationDirect Client Engagement experience (e.g. onboardings)Nice to have: Experience with tools like ClickUpWhy Vervent? Company Perks:Medical, FSA & HSA, Dental, Vision + More.401k - 100% vested once you start contributing. Generous company match.Beautiful local offices with on-site/hybrid options.Regular employee health, wellness & engagement activities.Pet Insurance, because fur babies are important to us too.Responsibilities Include But Are Not Limited ToCreate and maintain roadmaps to translate Vervent vision into PMO programmatic strategyDevelop and maintain program standards to be executed on the project and ticket levelDirect the organization and scheduling of projects and ticketsOversee project teams as an escalation resource to ensure project goals are being metEnsure direct reports adhere to standard operating proceduresManage resource allocation and project-level change managementOversee risk mitigation and interdependency resolution between projects and tickets within the programAnalyze program-level performance and suggest and implement improvements in time efficiency and cost savingsServe as project management software administrator and optimize ePMO’s use of that software, RequirementsExperience using data and metrics to drive improvementsA Bachelor’s degree or higher or relevant experience3+ years experience in program or project management5-7 years experience in management of a teamExperience defining and executing against program requirementsHighly proficient in the use of Excel and Project Management toolsStrong written and verbal communication skills and ability to present in a clear and concise manner to all levels within the organizationResults oriented person with a proven track record of on-time project/program delivery for large, cross-functional projects with global stakeholdersDemonstrated analytical skills; business trend analysis and forecastingStrong attention to detail, excellent organization skills, and ability to manage multiple projects /responsibilitiesAbility to think strategically, anticipate future trends, develop product roadmaps, and deliver on those plansPhysical RequirementsThe work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.SalarySalary range for this role is $65,250 - $87,000 per year