Support Engineer

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com. Job Title: Post Sales Support Engineer Work Location Bellevue, WA JOB SUMMARYWork Scope:- Provide phone support creating new service cases/tickets and reporting current status of cases pending resolution by Microsoft customers, escalating when requested. Interact with engineering support teams is a key element when performing this function as you serve as the front end, client facing portion of the support chain. In broad terms, the role of the Customer Service Technical Router is to serve as a customer connection asset that:- Provides top level customer service to Microsoft clients Technical Support entitlement, case creation and case routing. Increases customer confidence and trust in Microsoft and positively affects satisfaction as well as purchase behaviour. Builds emotional connections through Microsoft branded customer experience. Strengthens Microsoft’s operational capabilities to deliver superior customer and partner experiences. Delivers a consistent and predictable customer experience. Qualifications and Education Requirements:- Business Experience: 0-3 years’ experience as CSR Technical Representative or Support Services Certification requirements if applicable: Preferred, but not required, MCP or MCTS Certified in at least one of the current supported Microsoft Operating Systems according to the product Life Cycle Education: Preferred, but not required, students of computer science or related area with some experience in systems development, network operations, software support or I.T. with Microsoft Desktop and Server products in Enterprise environment. A very strong ability to work independently with minimal supervision and a good understanding of maintaining your own workstation/equipment is required. The ability to use Microsoft Office Products, Outlook, Word, Excel, is highly desired. Stable, fast internet connection from home is desirable. Must be able to troubleshoot and diagnose own system issues providing first line self support. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: 1. Comprehensive Medical Plan Covering Medical, Dental, Vision 2. Short Term and Long-Term Disability Coverage 3. 401(k) Plan with Company match 4. Life Insurance 5. Vacation Time, Sick Leave, Paid Holidays 6. Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: Health insurance Schedule: 8 hour shift People with a criminal record are encouraged to apply Experience: Customer service: 2 years (Preferred) Ability to Commute: Bellevue, WA 98008 (Preferred) Ability to Relocate: Bellevue, WA 98008: Relocate before starting work (Preferred) Work Location: In person