Application Support Analyst

The Application Support Analyst will monitor application health, respond to alerts and incidents, and serve as the primary point of contact for application-related issues. Responsibilities include troubleshooting, incident escalation, coordinating with engineering or vendor teams, and documenting resolutions. The role involves supporting specialized and evolving applications, assisting with new product learning, and helping improve support processes as the environment grows. Strong communication and documentation skills are critical, as the ASA will work closely with internal teams to ensure application stability and uptime.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Required Skills & Experience• Experience in an Application Support Analyst / Product Support role, serving as first-line application support• Experience with incident response, incident management, and monitoring• Strong Windows and compute systems support experience• Scripting exposure (working knowledge): PowerShell and/or Python• Strong problem-solving, communication skills, and willingness to learn niche applications and help build support processesNice to Have Skills & Experience• Experience supporting industrial, manufacturing, or plant-related applications• Exposure to or experience with:o Honeywell systemso OSIsoft / PI (Plant Information) systems• Experience working in product-focused or operational support teams• Background supporting enterprise or regulated environments