Customer Solutions Associate

Job Title: Customer Solutions AssociateLocation: Solon, OH (Hybrid, 3 days in office)Duration- 08 Month+ ContractPosition Summary: The Customer Solutions Associate functions as the principal contact for customers, committed to providing outstanding customer experience by efficiently handling orders, ensuring effective communication, improving operational efficiency, and reducing waste throughout the Order to Cash process.SCHEDULE: Monday to Friday, 40 hours per week. The typical schedule starts between 7:00 AM and 9:00 AM and ends 8 hours later. For example, 7:00 AM to 3:30 PM, 7:30 AM to 4:00 PM, or 8:00 AM to 4:30 PM. Willingness to work various shifts according to customer time zones or 7-day operations.WORK LOCATION: Solon, OH Office. On-site presence is required on Tuesday, Wednesday, and Thursday, with the option to work from home on Monday and Friday.PRIMARY RESPONSIBILITIES:Manage Customer Service Order Filter Order Fulfillment Billing ADDITIONAL RESPONSIBILITIES:Collaborate with key stakeholders and business partners (such as CFSC, Sales, Transportation, COS etc.) to ensure the quality of processes are aligned to meet the business and customer needs Provide 360 visibility on status of orders to customers and internal teams Apply appropriate root cause reason codes following global Reason Code Methodology. Identify, analyze and initiate the escalation process based on escalation criteriaEDUCATION REQUIREMENTS: -High School Diploma required Undergraduate degree strongly preferredEXPERIENCE:Preferred: 1-2 years of Supply Chain experience in Order Management, Distribution, Inventory Management, Transportation, and Planning.SKILLS:Excellent written and verbal communication skills Strong analytical aptitude with proven ability to analyze and interpret data Developed problem-solving skills Proficiency in Microsoft Office applications (e.g. Word, Excel, Outlook) Intermediate level Excel skills, including experience with large data sets and familiarity with creating and using v lookups and pivot tables Proficiency in SAP and Power BI is preferred Ability to work in a fast-paced environment and manage multiple priorities Ability to work independently with minimal supervisionAPOLIS2024