Customer Care / Call Intake Specialist

East Cooper Auto Pros (ECAP) is one of the area’s fastest-growing independent automotive repair shops, built on professionalism, strong systems, honest service, and a commitment to doing things the right way. We take pride in delivering a high-level customer experience while creating a workplace where great people can grow and succeed.We are looking for a highly organized, friendly, and motivated Customer Care / Call Intake Specialist to become an important part of our front-office team.This position is the first impression of our company. You’ll help customers feel taken care of from the very first phone call or message while keeping our schedule full, organized, and running efficiently.What You’ll Do:Answer incoming calls, texts, and online inquiries promptlySchedule appointments and help maximize shop workflowGather accurate customer and vehicle informationFollow up on missed calls, leads, and opportunitiesSupport the Service Advisor during busy periodsHelp create a professional, welcoming front office environmentWhat We’re Looking For:Strong communication and people skillsProfessional phone presenceOrganized and detail-oriented mindsetAbility to multitask in a fast-paced environmentReliable, positive, and coachable attitudeCustomer service experience preferredAutomotive knowledge is a plus, but not requiredWhy Join ECAP:Competitive payPaid time off & paid holidaysEmployee discountsGrowth and advancement opportunitiesStructured, professional work environmentStrong team culture with high standardsOpportunity to be part of a growing company with momentumIf you want more than “just a job” and want to be part of a business that is building something great, we’d love to hear from you.Apply today by messaging us directly or emailing lekicarthur@eastcooperautopros.com#Hiring #CustomerService #Receptionist #AutomotiveJobs #CharlestonSC #MountPleasantSC #NowHiring #CareerOpportunity