Disabled Veterans Outreach Program Representative

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.DES is seeking an experienced and highly motivated individual to join our team as a Disabled Veterans Outreach Program (DVOP) Representative with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to: get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital or telephonic means. Services provided may be for one or more programs within the Administration and may focus on specialized populations depending on assignment. This position will be required to utilize a business methodology that drives continuous improvement. Depending on population served, must be willing and able to work in places of client gathering; housing or farm locations; rural remote areas of the state; correctional facilities; and working outside of traditional 8-5 work hours.Essential Duties and Responsibilities include but are not limited to:• Case Management: perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers and career interests, retention follow up; developing employment plans; determine eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve certifications.• Record Keeping: Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.• Customer Service: provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of service (VPOS) for veteran clients (as applicable).• Attend training required by program assignment.Knowledge in:• Labor Market Information and In-demand Industries and Occupations.• Social, cultural and economic conditions that impact the populations and area(s) served.• Special needs of minority groups and disadvantaged persons.• Community resources and support services.• Basic research, data gathering and interpretation and problem-solving techniques.• Event planning and management, including communication and collaboration with key partners.Skill in:• Customer service, teamwork, collaboration, and interpersonal communication.• Written and verbal communication, including public speaking and presenting.• Proficiency with Microsoft Office, Google, data base systems, and computers.Ability to:• Learn & apply applicable Federal and State laws, regulations and procedures, to include Department of Labor (DOL), DES, Department of Corrections, and Department of Administration rules, policies, and procedures.• Labor Market Information, in-demand industry, occupation and transferable skills data to assess, advise, refer, prepare, and match job seekers.• Willing and able to work in a correctional facility or perform work in housing or farm locations and react quickly in emergency situations, when assigned to highly specialized area or population.• Travel to locations within assigned area and to statewide meetings, which may include navigation in rural or otherwise difficult to locate areas.The ideal candidate for this position will have:• High school diploma or equivalent.• Two (2) years of public contact or customer service work experience, employment counseling, or recruitment.• Experience working with farmworkers, refugees, and veterans.• As required by 38 U.S.C. § 4103A(b), state agencies are required to follow a specific preference order when filling positions: First, qualified service-connected disabled veterans, as defined by 38 U.S.C. § 4211 (3). Second, qualified eligible veterans, as defined by 38 U.S.C. § 4211 (4).