AT&T Customer Support

ZENO Management, Inc. is a sales and marketing firm hiring an AT&T Customer Support Specialist to be the direct point of contact for Milwaukee switching to fiber. The AT&T Customer Support will also answer questions and make sure their new connection is solid from day one. Along the way, the AT&T Customer Support will listen for chances to recommend upgrades: a faster plan, better equipment, or extra services. As an AT&T Customer Support Specialist, you'll visit Milwaukee customers to provide hands-on help with their AT&T Fiber service. You'll demonstrate how AT&T Fiber delivers the fastest, most reliable internet available. The AT&T Customer Support Specialist's support will drive sales by making sure every customer is satisfied with their AT&T Fiber experience. Responsibilities of AT&T Customer Support Support Milwaukee customers as they switch to AT&T Fiber, offering patient, friendly guidance that makes the upgrade feel effortless. Demonstrate how AT&T Fiber's symmetrical speeds improve daily online routines, reinforcing the benefits customers heard during the sales process. Install and confirm whole-home Wi-Fi performance so every device stays connected, helping customers feel the reliability that drives AT&T Fiber sales. Introduce AT&T Internet Backup as a helpful, everyday safeguard that supports sales conversations about dependability. Assist customers with activating AT&T security protections, reinforcing confidence, and supporting long-term sales relationships. Check back with new subscribers to ensure they're satisfied, informed, and confident in their AT&T Fiber choice, strengthening future sales momentum. Qualifications of AT&T Customer Support A high school diploma or GED is preferred. Experience in sales or customer support is a plus. Problem-solving ability to resolve billing, sales, and technical inquiries quickly. Technical aptitude to provide basic troubleshooting for devices and connectivity Motivated to meet both customer satisfaction and sales conversion goals.