Customer Services SpecialistLourdes Health, Pasco, WANursing - Patient Support | Full Time | Day | O

Customer Services SpecialistJob Type: FTHourly Wage: $17.34-$24.06Schedule: DaysAbout UsLourdes Medical Center is a 35-bed hospital located in Pasco, WA, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.Your experience matters: Lourdes Medical CenterAt Lourdes Medical Center, we are committed to empowering and supporting a diverse and determined workforce that can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those in our facilities who interface with and provide care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.Qualifications and requirements:This position is responsible for a multitude of activities in a busy clinic office setting including, but not limited to, reception, scheduling, phone calls, referrals, and registration. The critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and respect for our guests, patients, families, customers, and colleagues.Essential Functions1. Register daily patients/clients.2. Schedule patient appointments.3. Perform medical records functions.4. Process daily referrals.5. Provide exceptional customer service for guests; patients, families, customers, and colleagues.6. Exhibit organizational and time management skills.7. Maintain current knowledge of the needs, functions, and operations of office equipment and other systems.Non-Essential Functions1. Demonstrate willingness to cover for other staff when necessary.2. Willingly perform other related duties as assigned or requested.Education: High School diploma preferred. Post High School education and/or training preferred - Minimum Work Experience Two (2) years Hospital or Clinic experience preferred.- Current American Heart Association BLS certificate or obtained within 90 days after hire date- Must be able to work in a stressful environment and take appropriate action.What do we offer:Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:- Shift differential- Comprehensive medical, dental, and vision plans, plus flexible-spending and health-savings accounts- Competitive paid time off and extended illness bank package for full-time employees- Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage- Tuition reimbursement, loan assistance, and 401(k) matching- Employee assistance program, including mental, physical, and financial wellness- Professional development and growth opportunities