Seasonal Part Time Front Desk Agent - Aspen Suites Sitka Hotel

Job Title: Seasonal Part Time Front Desk AgentReports To: Front Office ManagerDepartment: RoomsFLSA Status: Hourly/Non-ExemptFlexible shiftsJob Summary:Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.Responsibilities:All associates must provide excellent customer service to our guestsAssociates must treat each other with courtesy and respectWhile working associates must follow all company policies and proceduresAssociates must obey all state and federal lawsBehavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associatesIt is imperative to be on time and ready for work at the start of the assigned shiftDuties:Provide excellent customer service to guests and other team membersMake sound judgments and anticipate issues and opportunitiesHandle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guestWork closely with all other departments to ensure prompt service and overall guest satisfactionEnsure that guests' special needs are metGreet arriving/departing guests in a professional and pleasant mannerFamiliarize guests with local activities and hotel servicesWorks closely with and facilitate information between Front Desk staff, housekeeping staff and Food and Beverage staff to assure that guest needs, and information are communicated effectivelyServes as the central information center for all lodge operationsAccounts for monies collected and goods sold. Perform basic accounting and cash handling proceduresReconcile guest folios ensuring all charges are correct and accurateResponsible for obtaining valid form of payment upon arrivalKeep work area and Front Desk area clean, neat, and organizedEnsure bag pull times are correctly spaced with none overlappingInform Supervisor of additional needs required to carry out dutiesMonitor lobbies for cleanliness and remove trash as necessaryResponsible for assisting guests with reservations, check-in, check-out, and general requestsKeep all Front Desk reports currentPerform wake up calls and answer guest questionsProvide housekeeping with an accurate list of check-outs, stay-overs, and early arrivalsInform Guest Services of transportation needsResponsible for answering phones, assisting guests with reservations, and answering questionsProvide thorough notes and accurate data entryRun end of shift reportsRelay important messages/maintenance requests/guest requests to the appropriate departmentObtain goals set by the Front Desk ManagerOther duties as assignedRequirements:Previous customer service experienceEffective communication skills and a high sense of integrityMust be a "people person" who thrives on public contactCommunicate in a positive manner via phone, fax, and email with guests, coworkers, potential customers, travel agents, tour directors, and tour operatorsPossess time management skills, the ability to multi-tasks and work efficiently under pressureComputer and cash handling skillsFamiliarity with basic office equipment operationBe an assertive, confident decision maker and problem solverThe ability to work independently as well as part of a team, with various personalities and cultures, and with a positive attitudeSelf-motivated, detail oriented and a positive customer service attitudePossess time management skills with the ability to multi-task and work efficiently under pressureWilling to work long hours, various shifts, split shifts, and on holidays and weekendsAble to make sound judgments and anticipate problemsAbility to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodationCPR and/or First Aid training desirablePhysical Requirements:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is to:regularly required to stand; walk.use hands to finger, handle, or feel.reach with hands and arms.stoop, kneel, crouch, or crawl.regularly lift and/or move up to 10 pounds.frequently lift and/or move up to 50 pounds.NOTICE:The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities.Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of JL Hospitality Management and/or the hotel.JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.