Tolls Attendant - Dollywood Theme Park - Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Tolls Attendant will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The Tolls Attendant is responsible for all aspects of the toll booth operation, to include safety, friendliness, cleanliness and line speed within assigned areas.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and ResponsibilitiesGreets guests and initiates friendly interaction. Provide guest excellence, which exceeds expectations, answers questions, and provides park informationEffectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implementedEffectively performs in the role of Tolls Attendant to include (but not limited to):Accurately sells parking tickets and processing online salesEfficiently processes cash and credit card transactions in accordance with accounting proceduresProvides directions to meet Guest needs for refunds, exchanges and other special needsManages cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced dailyPromotes the value of Preferred and Valet ParkingFacilitates traffic in areas of responsibility to ensure smooth and consistent flow of trafficCompletes daily written reports and turn in any necessary paperwork to Cash OfficeOperates vehicles/work each position in all weather conditionsMaintains a sense of urgency toward area of operation to reduce Guest wait timeUses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar itemsAssists with other areas in parking as needed/requested by ManagementWears and maintains a themed costume issued by DollywoodPerforms special projects as directed by ManagementAttends all required Training Classes and MeetingsComplies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all timesReacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as requiredVisually observes guest actions during operation to prevent safety hazardsInitiates friendly interaction with guestsWorks varying hours and at different areas when neededMaintains confidentiality at all timesFollows all safety standards to include reporting any violation of standardsManagement reserves the right to change and/or add to these duties at any timeEducation and Experience RequirementsMust be minimum of 14 years of ageMust be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processorsMust successfully complete a pre-employment background check including drug screenKnowledge, Skills, and AbilitiesMust be able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their workMust be self-motivated and disciplineMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be willing to constantly improveMust smile, maintain eye contact and must be aggressively friendlyMust have professional appearance with good personal hygieneFriendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisionsMust promote and support a "team" work environment by cooperating and helping co-workersMust adapt to changes easilyMust tolerate a fast-paced environmentMust be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelinesMust be able to remain attentive and alertExcellent verbal communicator - accurate, consistent and detailedAble to display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicatedAble to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employeesMust have manual dexterity necessary to complete all job dutiesAble to work in a small, confined areaAble to push and/or pullAble to bend at the waist and knees for long periods of timeAble to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditionsAble to maintain good personal hygiene and report in a clean costumeAble to comprehend instructions and retain informationAble to learn additional ticketing system functionsAble to move about and react quickly in emergency situationsAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysGive two weeks' notice for requested days off and have all necessary schedule changes approved by leadershipAble to tolerate stress due to job responsibilities and serious consequences of making an errorAble to operate a fire extinguisherAble to tolerate detergents and chemicalsAble to be flexible to handle frequent changes in prioritiesAble to lift 50 lbsMust be willing to perform other work functions as assignedAble to memorize safety standards & scripted materialAble to memorize cash handling proceduresAbove average attention to detail and accuracy of informationMust be able to learn computer, Ticket Sales System, computer scanning equipment, and printer equipmentMust be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processorsPhysical and Cognitive RequirementsLifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe liftingMobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfacesRepetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoorsCognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methodsThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.