Guest Service Representative - Home2 Suites Minnetonka

Join Our Team as a Front Desk Rockstar! Position: Front Desk / Guest Service Representative Shifts Available: 7:00 AM – 3:00 PM 3:00 PM – 11:00 PM Weekdays & Weekends Available Be the Smile That Starts Every Stay In hospitality, first impressions mean everything—and that's where you come in. As a Front Desk / Guest Service Representative, you are more than just the person behind the desk—you are the welcoming smile, the problem solver, the storyteller, and the heartbeat of the guest experience. You set the tone for every stay, creating moments that guests remember long after checkout. If you love connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this could be the perfect role for you. What You'll Do As part of our Front Desk team, you'll: Welcome guests with warmth, professionalism, and genuine hospitality Perform check-ins and check-outs efficiently and accurately Answer incoming calls and assist with reservations and guest requests Provide helpful information about the hotel, amenities, and local area Resolve guest questions and concerns with care and urgency Communicate clearly with team members to ensure seamless guest experiences What We're Looking For We're looking for someone who is: Friendly, positive, and energetic? Passionate about hospitality and helping others? Professional and reliable? Comfortable multitasking in a fast-paced environment? A strong communicator—both verbally and in writing? Able to stand for extended periods? Available evenings, weekends, and holidays. Hospitality or customer service experience is a plus—but the right attitude and personality matter most! Why You'll Love Working With Us Supportive, positive team culture - Opportunity to grow and develop within hospitality - Be part of creating memorable guest experiences every day - Work in an energetic, people-focused environment Ready to Make an Impact? If you're someone who loves people, brings positive energy, and wants to be part of a team that takes pride in exceptional service—we'd love to meet you! Apply today and help us create unforgettable stays. Requirements Candidates must possess the following knowledge, skills, and abilities: Great attention to detail Excellent knowledge of local attractions and entertainment venues Considerable knowledge of computer systems for registration, reservations and backup systems Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels Ability to read, write, speak and understand the English language to communicate with employees and guests Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more! Education/Experience Comparable hotel size and scope of experience preferred Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.